Summary
WhatsApp Business Calling is now available in the Wati mobile app, allowing you to place and receive calls directly from your mobile device. You can view and manage call logs, filter calls, contact customers who have granted calling permission, send call permission requests, and control your call availability from anywhere.
This guide explains how to set up WhatsApp Business Calling on the Wati mobile app and use its key features. Call activity is automatically synchronized between the mobile and web apps, ensuring your call logs stay up to date across both platforms.
Instructions
Note: Before you begin, make sure you are using Wati mobile app version 3.43.1 or later on iOS or Android.
Step 1: Enable call permissions
To receive incoming call notifications, you must grant the required permissions on your device.
iOS
Open the Wati mobile app.
When prompted, allow notification permissions.
Select Always Allow.
This ensures you receive incoming call notifications even when the app is running in the background or is closed.
Android
Open the Wati mobile app.
Navigate to the Calls section.
When prompted, tap Open Settings.
Enable full-screen notification permissions.
This allows incoming calls to appear as full-screen notifications on your device.
Once permissions are enabled, incoming calls will appear as full-screen call notifications, similar to standard phone calls.
Step 2: View and filter call logs
Open the Wati mobile app.
Tap Calls in the bottom navigation menu.
Use the available tabs to filter call logs:
All – View all calls.
Missed – View missed calls only.
Incoming – View incoming calls only.
To view contacts who have already granted calling permission:
Tap the filter dropdown.
Select Requested Accepted.
Tap Apply.
The list will display only contacts who can be called immediately.
Step 3: Call a contact from the call logs
Open the Calls section.
Locate the contact you want to call.
Tap the Call icon.
What happens next depends on the contact's calling permission status:
If the contact has already granted permission, the call starts immediately.
If the contact has not granted permission, you will see the option to send a call request.
To request permission:
Tap Send Request.
Wait for the contact to approve the request before placing the call.
Step 4: Call a contact from a chat
Open the contact's conversation in the Team Inbox to view the call logs.
Tap the Call icon in the top-right corner.
If the contact has granted permission, the call will begin immediately.
If permission has not been requested previously, Wati will send a call permission request instead.
Step 5: Mark yourself unavailable for calls
If you do not want to receive incoming call notifications on your mobile device:
Go to Settings > Notifications > Calls.
Turn off Availability to take calls.
Once disabled, call notifications will no longer appear on your mobile device until you re-enable the setting.
Frequently Asked Questions (FAQs)
Getting started
1. Which version of the Wati mobile app supports WhatsApp Business Calling?
WhatsApp Business Calling is available on Wati mobile app version 3.43.1 or later for both iOS and Android devices.
2. Why do I need to enable notification permissions for WhatsApp Business Calling?
Notification permissions allow the Wati mobile app to deliver incoming call notifications even when the app is running in the background or is closed, helping ensure that incoming calls are not missed.
Making calls
3. How do I call a contact who has not granted calling permission?
Tap the Call icon from the contact's call log or chat conversation. If the contact has not granted calling permission, Wati will display the option to send a call request. Tap Send Request to request permission before placing a call.
4. How can I view only contacts who have granted calling permission?
Open the Calls section, tap the filter dropdown, select Requested Accepted, and tap Apply. The call log will display only contacts who have granted permission to receive calls.
5. Can I place a WhatsApp Business call directly from a contact chat?
Yes. Open the contact's chat and tap the Call icon in the top bar. If the contact has already granted calling permission, the call will start immediately. If permission has not been requested previously, Wati will send a call permission request instead.
Availability and synchronization
6. How do I stop receiving WhatsApp Business call notifications on mobile?
Go to Settings > Notifications > Calls and turn off Availability to take calls. This disables call notifications on the Wati mobile app until the setting is enabled again.
7. Are call logs synchronized between the Wati mobile app and web app?
Yes. WhatsApp Business Calling is fully synchronized between the Wati mobile app and web app, and call logs are updated across both platforms in real time.
8. What happens if the Wati mobile app and web app are both open when a call arrives?
The incoming call notification appears on both the Wati mobile app and web app. When the call is answered on one platform, the notification is automatically dismissed on the other platform.