Summary
Wati lets you automate responses to incoming TikTok messages using automation rules and chatbots. You can trigger automations based on keywords and contact or chat conditions, and use chatbots to handle conversations automatically.
Instructions
Who can use TikTok Automation?
TikTok Automation is available to Wati users who have a TikTok Business account connected to Wati.
If you have not connected a TikTok Business account, Wati prompts you to connect one when you open the TikTok tab under Default Actions.
Create a TikTok automation rule
Follow these steps to create an automation rule to automatically respond to incoming TikTok messages:
Go to Automations.
Create a new automation rule.
Set the trigger to New TikTok message is received.
Add at least 1 filter to define when the rule should run.
Select an action.
Save the rule.
Turn it on.
Available filters
You can use the following filters:
Filter | Options |
By Day / Time | Message received during working hours or outside working hours |
By Chat Status | Chat is initiated by a contact |
By Contact | Contact exists or does not exist |
By Message Content | Incoming message matches specific keywords |
By Custom Segment | Filter audience based on a custom segment |
Important: Every TikTok automation rule must have at least 1 filter.
Create a keyword-based automation
You can trigger an automation when an incoming TikTok message contains specific words or phrases.
Create a TikTok automation rule.
Select New TikTok message is received as the trigger.
Add the Incoming message matches keyword rule filter.
Enter the keywords or phrases that should trigger the automation.
Add an action.
Save the rule.
You can add multiple keywords to a single automation rule. Keywords are configured directly within the automation rule, so no separate keyword setup is required.
Choose an automation action
When a TikTok automation rule is triggered, you can choose from the following actions.
1. Send TikTok message action
You can send:
Text
Image
Direct TikTok message actions support text and images only.
2. Send a chatbot action
You can launch an existing chatbot flow to handle the TikTok conversation automatically.
A chatbot can:
Send text and images
Ask questions and set conditions
Add or remove tags
Assign a team or user
Update chat status
Add a time delay
Trigger a webhook
Update a Google Sheet
When a chatbot is actively handling a TikTok conversation, a chatbot indicator appears in Team Inbox. This lets your team know that the conversation is currently being handled by a chatbot.
Other actions
In addition to sending a TikTok message or launching a chatbot, you can use the following actions:
Route chat: Transfer and assign the conversation to a specific human agent or team queue.
Update Chat Status: Change the current status of the conversation, such as Open, Resolved, or Pending.
Add Tags: Add custom labels to the conversation or contact for easier filtering and segmentation.
Update contact attribute: Update specific fields in the customer's CRM profile, such as their name, email address, or qualification status.
Important things to know
TikTok Automation requires a connected TikTok Business account.
Every TikTok automation rule requires at least 1 filter.
Direct TikTok message actions support text and images only.
Working hours used by TikTok automation are shared across all connected channels in Wati.
A chatbot indicator appears in Team Inbox when a chatbot is actively handling a TikTok conversation.
Frequently Asked Questions (FAQs)
General
1. What is TikTok Automation in Wati?
TikTok Automation lets Wati users automatically respond to incoming TikTok messages using automation rules and chatbots.
2. Who can use TikTok Automation?
TikTok Automation is available to Wati users who have a TikTok Business account connected to Wati.
3. What filters are available for TikTok automation rules?
TikTok automation rules support the following filters:
By Day / Time: Message received during working hours or outside working hours.
By Chat Status: Chat is initiated by a contact.
By Contact: Contact exists or does not exist.
By Message Content: Incoming message matches specific keywords.
Every TikTok automation rule requires at least one filter.
4. Can I use keywords to trigger a TikTok automation?
Yes. You can trigger an automation when an incoming TikTok message contains specific words or phrases. You can add multiple keywords to a single automation rule, and keywords are configured directly within the automation rule.
TikTok Automation Actions
5. What actions can I use in a TikTok automation rule?
TikTok automation rules support the following actions:
Send TikTok message: Send text or images. Direct TikTok message actions support text and images only.
Send a chatbot: Launch an existing chatbot flow to handle the TikTok conversation automatically.
Route chat: Transfer and assign the conversation to a specific human agent or team queue.
Update Chat Status: Change the conversation status, such as Open, Resolved, or Pending.
Add Tags: Add custom labels to the conversation or contact.
Update contact attribute: Update fields in the customer's CRM profile, such as their name, email address, or qualification status.
6. What can a chatbot do when it handles a TikTok conversation?
A chatbot can send text and images, ask questions and set conditions, add or remove tags, assign a team or user, update chat status, add a time delay, trigger a webhook, and update a Google Sheet.
7. What should I know about TikTok Automation?
TikTok Automation requires a connected TikTok Business account. Direct TikTok message actions support text and images only. Working hours used by TikTok Automation are shared across all connected channels in Wati.
When a chatbot is actively handling a TikTok conversation, a chatbot indicator appears in Team Inbox.