Summary
Wati allows you to manage unwanted or irrelevant conversations using the Spam & Block feature. Blocking a contact helps keep your inbox organized by moving spam conversations into a separate filter and disabling notifications for those chats.
This article explains how to block and unblock contacts, what happens when a contact is blocked, and important things to keep in mind while using the feature.
Instructions
How the Spam & Block feature works
When you mark a conversation as Spam & Block:
The conversation is moved to the Blocked Chats filter
New messages from the blocked contact are still received in Wati
Notifications for that conversation are disabled
The conversation remains accessible in the blocked chats list
Important: Blocking a contact in Wati does not prevent the contact from sending messages. It only suppresses notifications and separates the conversation from your regular inbox.
How to block a contact
Follow these steps to block a contact in Wati:
Open the conversation you want to block.
Change the conversation status to Spam & Block.
Click on Yes, Block Now button to confirm .
The conversation will automatically move to the Blocked Chats filter.
Once blocked:
The contact can still send messages
Notifications for new messages will not appear
The conversation will stay under the Blocked Chats section
How to unblock a contact
If you want to resume communication with a blocked contact, you can unblock the conversation at any time.
Follow these steps:
Open the Blocked Chats filter.
Select the conversation you want to unblock.
Select the conversation status Unblock.
After unblocking:
The conversation returns to your regular inbox
Notifications resume based on your notification settings
The contact is treated like a normal conversation again
Note: Deleting a contact is different from blocking a contact. When a contact is deleted, the contact details and chat history are soft-deleted. If the same phone number is added again or the deleted contact messages you in the future, the previous chats and contact attributes will be restored automatically.
Key things to remember
Feature | Behavior |
Messages from blocked contacts | Messages are still received in Wati |
Notifications | Notifications are disabled for blocked chats |
Access to blocked chats | Blocked conversations remain available in the Blocked Chats filter |
Unblocking contacts | You must manually unblock the conversation to receive notifications again |
By using the Spam & Block feature effectively, you can reduce inbox clutter and focus on important customer conversations.
Frequently Asked Questions (FAQs)
Spam & Block feature overview
1. What does the Spam & Block feature do in Wati?
The Spam & Block feature helps manage unwanted or irrelevant conversations by moving blocked chats into a separate filter and disabling notifications for those conversations.
2. What happens when a conversation is marked as Spam & Block?
When a conversation is marked as Spam & Block:
The conversation moves to the Blocked Chats filter
New messages from the blocked contact are still received in Wati
Notifications for the conversation are disabled
The conversation remains accessible in the Blocked Chats list
3. Does blocking a contact stop messages from being received in Wati?
No. Blocking a contact in Wati does not stop messages from being received. Messages from blocked contacts are still received in Wati.
4. Where can blocked conversations be found in Wati?
Blocked conversations remain available in the Blocked Chats filter.
Blocking and unblocking contacts
5. How do I block a contact in Wati?
To block a contact in Wati:
Open the conversation you want to block.
Change the conversation status to Spam & Block.
Click Yes, Block Now to confirm.
The conversation will move to the Blocked Chats filter.
6. What happens after a contact is blocked in Wati?
After a contact is blocked:
The contact can still send messages
Notifications for new messages are disabled
The conversation remains in the Blocked Chats section
7. How do I unblock a contact in Wati?
To unblock a contact in Wati:
Open the Blocked Chats filter.
Select the conversation you want to unblock.
Change the conversation status to Unblock.
8. What happens after unblocking a contact in Wati?
After unblocking a contact:
The conversation returns to the regular inbox
Notifications resume based on notification settings
The contact is treated like a normal conversation again
9. Do I need to manually unblock a contact to receive notifications again?
Yes. You must manually unblock the conversation to receive notifications again.