Summary
This article explains how to update your WhatsApp Business profile, including changing your profile picture, adding a business description, and updating contact details like your website and email address. It provides a step-by-step guide to ensure your profile is accurate and up to date, helping customers easily recognize and connect with your business.
Instructions
Keeping your WhatsApp Business profile updated helps customers easily recognize and connect with your business. You can update your profile picture, business description, website, and email address in just a few steps.
Updating Your WhatsApp Business Profile
Follow these steps to update your WhatsApp Business profile:
Log into your WATI account.
Click on the Profile icon in the upper right corner.
Click on the Settings and go to Business Profile.
Update the following details as needed:
Profile Picture - Click on the image area to upload a new profile picture.
Note:
The image should be below 5MB and in JPEG or PNG format. Images taller than a 1.91:1 aspect ratio are cropped vertically.
Place the most critical/important information at the center of the image.
Business Description - Add a short description of your business.
Business Address - Enter or update your business location.
Business Email Address - Provide a valid email for customer inquiries.
Website - Add your business website link.
Click Save to apply your changes.
Important Note:
WhatsApp does not allow changing your Display Name after your account has been approved.
Frequently Asked Questions (FAQs)
General Questions
Why should I update my WhatsApp Business profile? Keeping your profile updated ensures customers can easily recognize and connect with your business. It also helps build trust and provides essential contact details in one place.
Where can I update my WhatsApp Business profile? You can update your profile through your WATI account by navigating to Profile > Settings > Business Profile.
Profile Updates
How do I change my profile picture on WhatsApp Business? In your Business Profile settings, click on the image area to upload a new profile picture.
Can I change my business description? Yes, you can update your business description by entering a short summary in the Business Profile section.
Is it possible to update my business address? Yes, you can enter or modify your business location under the Business Address field in the profile settings.
How do I update my business email address? You can add or change your business email by entering a valid email address in the Business Email Address field and saving the changes.
Can I add or update my website link? Yes, you can add or modify your business website URL in the Website field under your business profile settings.
Restrictions & Limitations
Can I change my WhatsApp Business Display Name? No, WhatsApp does not allow changing your Display Name after your account has been approved.
Are there any limitations on profile picture updates? Your profile picture must meet WhatsApp’s image guidelines, such as format and size restrictions.
Will my customers be notified when I update my profile? No, WhatsApp does not send notifications to customers when you update your business profile.