Summary
You can change your WhatsApp display name from WhatsApp Manager. After you submit a new name, Meta reviews it before the change can be applied. This guide explains how to update your display name, what to do if the new name is rejected, and how to apply the approved name in Wati.
Instructions
Step 1: Open WhatsApp Manager
Log in to your Meta account and open WhatsApp Manager from your dashboard.
If you need help accessing WhatsApp Manager, follow the relevant setup guide for your WhatsApp Business account.
Step 2: Edit your display name
In WhatsApp Manager, find your current WhatsApp display name.
Click the Edit icon next to the display name.
Enter your new display name.
Submit the new name for review.
After you submit the name, Meta reviews it as part of the resubmission process. The review usually takes 1–2 days, and you should receive an email notification when the review is complete.
Step 3: Check the approval status
While your new display name is being reviewed, its status will remain pending.
Once the review is complete:
Approved: You can proceed with applying the new display name.
Name Not Approved: You need to submit a different display name.
What to do if your display name is rejected
If your display name is rejected, WhatsApp Manager will show the certificate status as Name Not Approved.
To submit a new display name:
Open WhatsApp Manager.
Click the Edit icon next to your display name.
Enter a new display name.
Submit it for review again.
The approval process will restart after you resubmit the name.
Apply an approved display name in Wati
Once Meta approves your new display name, the name needs to be applied to your WhatsApp Business account in Wati.
Contact Wati Support. The Wati team will assist you with applying the approved display name.
Important: You may not have direct access to view the certificate status in Wati. Use WhatsApp Manager to check the status of your display name and contact Wati Support after it has been approved.
Frequently Asked Questions (FAQs)
Display name
1. Can I change my WhatsApp display name?
Yes. You can change your WhatsApp display name from WhatsApp Manager by submitting a new name for review.
2. How long does Meta take to review a new WhatsApp display name?
Meta's review usually takes 1–2 days. You should receive an email notification when the review is complete.
3. What does a pending display name status mean?
A pending status means that Meta is reviewing the submitted WhatsApp display name.
Rejected display names
4. What does "Name Not Approved" mean?
"Name Not Approved" means that Meta rejected the submitted WhatsApp display name. You need to submit a different display name for review.
Approved display names
5. What happens after Meta approves my WhatsApp display name?
After Meta approves the display name, it needs to be applied to your WhatsApp Business account in Wati. Contact Wati Support for assistance with applying the approved name.
6. Where can I check the status of my WhatsApp display name?
You can check the status of your WhatsApp display name in WhatsApp Manager. You may not have direct access to view the certificate status in Wati.