Summary
Monthly Chatbot Sessions determine how many times your chatbot can be triggered during a billing cycle. Each Wati plan includes a set number of sessions, and you can purchase additional sessions if you need more.
This guide explains how chatbot sessions are counted, how many sessions each plan includes, what happens when you reach your limit, and how to check your usage or purchase add-on sessions.
Instructions
What are monthly chatbot sessions?
A Monthly Chatbot Session is counted each time your chatbot is triggered. Your session usage is calculated based on your billing cycle, which starts on your plan’s start date rather than the first day of the calendar month.
For example, if your plan starts on the 18th of a month, your chatbot session count resets on the 18th of each subsequent month.
Monthly chatbot sessions by plan
Each Wati plan includes a specific number of Monthly Chatbot Sessions:
Plan | Monthly Chatbot Sessions |
Growth | 1,000 |
Pro | 2,000 |
Business | 5,000 |
What happens when you reach your session limit?
When you exceed your plan’s Monthly Chatbot Session limit, your chatbot stops triggering until one of the following happens:
Upgrade your plan: Move to a plan that includes more chatbot sessions.
Wait for your next billing cycle: Your session allowance resets when the next billing cycle begins.
Wati also sends email alerts when your chatbot session usage reaches 80%, 90%, and 100% of your monthly limit. These alerts help you monitor your usage and take action before you reach your limit.
Add-on monthly chatbot sessions
If your plan’s included sessions aren’t enough, you can purchase add-on Monthly Chatbot Sessions for an additional fee.
How to purchase additional chatbot sessions
Follow these steps to purchase add-on sessions:
Log in to your Wati account.
Click Settings.
Go to Account Details > Billing Information > Your Plan.
Under Monthly Chatbot Sessions, click Buy Bot Sessions.
Use the slider to select the number of additional sessions you want.
Click Subscribe Now to complete your subscription.
Important: You can find add-on pricing on the Your Plan page in your Wati account. Prices may vary by country. Check your Wati account for the exact price in your local currency.
How to check your monthly chatbot session usage
Follow these steps to check your current session limit and usage:
Log in to your Wati account.
Click Settings.
Go to Account Details > Billing Information > Your Plan.
Find the Monthly Chatbot Sessions section to view your session limit and current usage.
Important notes about add-on sessions
Billing frequency: Add-on sessions follow the billing frequency of your base plan. For example, if you have an annual plan, your add-on sessions will also be billed annually.
Reducing your session limit: If you downgrade your add-on session limit, the change takes effect from the next billing cycle.
Frequently Asked Questions (FAQs)
Monthly chatbot sessions basics
1. What are Monthly Chatbot Sessions in Wati?
Monthly Chatbot Sessions measure how many times a chatbot is triggered during a billing cycle. Each time a chatbot is triggered, 1 session is counted. The billing cycle starts on your Wati plan’s start date, not the first day of the calendar month. For example, if your plan starts on the 18th, your session allowance resets on the 18th of each subsequent month.
2. How many Monthly Chatbot Sessions does each Wati plan include?
Each Wati plan includes the following Monthly Chatbot Sessions:
Growth: 1,000 sessions
Pro: 2,000 sessions
Business: 5,000 sessions
3. What happens when I exceed my Monthly Chatbot Sessions limit?
When you exceed your plan’s Monthly Chatbot Sessions limit, your chatbot stops triggering until you upgrade to a plan with more sessions or your next billing cycle begins and your session allowance resets.
4. When does Wati send Monthly Chatbot Sessions usage alerts?
Wati sends email alerts when your chatbot session usage reaches 80%, 90%, and 100% of your monthly limit. These alerts help you monitor usage and take action before you exceed your allowance.
Add-on Monthly Chatbot Sessions
5. Can I purchase additional Monthly Chatbot Sessions?
Yes. If your plan’s included Monthly Chatbot Sessions are not enough, you can purchase add-on sessions for an additional fee.
6. Where can I find the pricing for additional Monthly Chatbot Sessions?
You can find add-on pricing on the Your Plan page in your Wati account. Prices may vary by country, so check your account for the exact price in your local currency.
7. How are add-on Monthly Chatbot Sessions billed, and when do changes take effect?
Add-on Monthly Chatbot Sessions follow the billing frequency of your base Wati plan. For example, if you have an annual plan, your add-on sessions are also billed annually. If you downgrade your add-on session limit, the change takes effect from the next billing cycle.
Checking session usage
8. Where can I check my Monthly Chatbot Sessions limit and current usage?
You can view your Monthly Chatbot Sessions limit and current usage in the Monthly Chatbot Sessions section on the Your Plan page in your Wati account.