Summary
This article explains how Monthly Chatbot Sessions work, how they are calculated, and how to manage them effectively. It covers the session limits for different Wati plans, what happens if you exceed your limit, and how to purchase additional chatbot sessions if needed. You’ll also find step-by-step instructions on how to track your usage and buy add-on sessions to ensure uninterrupted chatbot interactions.
Instructions
When using a chatbot, every time it’s triggered, it counts as one Chatbot Session. This article will guide you through how to manage your monthly chatbot sessions, what happens if you exceed your limit, and how to purchase additional sessions if needed.
What are Monthly Chatbot Sessions?
A Monthly Chatbot Session refers to the number of times a chatbot is triggered within a given billing month. It's important to note that the billing month used for calculating these sessions is based on your plan's start date, not the calendar month.
For example, if your plan starts on the 18th of a month, your chatbot session count will reset on the 18th of each subsequent month.
Monthly Chatbot Sessions Per Plan
Each Wati plan has a specific number of Monthly Chatbot Sessions included. Here's a breakdown of what each plan offers:
Plan Type | Monthly Chatbot Sessions |
Growth | 1,000 |
Pro | 2,000 |
Business | 5,000 |
What Happens If You Exceed Your Monthly Chatbot Sessions?
If you exceed your allocated monthly chatbot sessions, your chatbot will stop triggering until one of two things happen:
Upgrade your plan to get more chatbot sessions.
Wait for the billing cycle reset (at the start of the next billing month).
You’ll also receive email alerts when your chatbot session usage approaches 80%, 90%, and 100% of your limit in a given month. This gives you a chance to monitor usage and take action before reaching the limit.
Add-On Monthly Chatbot Sessions
If you need more chatbot sessions than your plan provides, you can purchase Add-On Monthly Chatbot Sessions at an additional fee. Below is a list of the available add-ons:
Additional Chatbot Sessions | Monthly Fee |
1,000 | $30 |
2,000 | $60 |
3,000 | $90 |
4,000 | $120 |
6,000 | $170 |
8,000 | $220 |
10,000 | $270 |
15,000 | $370 |
20,000 | $470 |
30,000 | $630 |
40,000 | $790 |
50,000 | $950 |
75,000 | $1,270 |
100,000 | $1,590 |
150,000 | $2,110 |
200,000 | $2,630 |
Note: The pricing may vary based on your country. Please check your Wati account for the exact pricing in your currency.
How to Check Your Monthly Chatbot Sessions Usage
To track your chatbot session usage for the current month, follow these steps:
On Wati, click on More.
Select Account Details.
On the left navigation menu, click on Your Plan.
Look for the Monthly Chatbot Sessions section to view your current session limit and usage for the month.
How to Purchase or Add More Chatbot Sessions
If you need more sessions, you can purchase Add-On Monthly Chatbot Sessions. Here’s how to do it:
On Wati, click on More.
Select Account Details.
In the left navigation menu, click on Your Plan.
Under the Monthly Chatbot Sessions section, click Buy Bot Sessions.
Use the slider to choose the number of add-on sessions you want to subscribe to.
Click Subscribe Now.
Note:
The add-on session billing frequency will match your base plan. For example, if you're on an annual plan, your add-on chatbot sessions will be billed annually.
If you downgrade your session limit, the change will take effect starting from the next billing cycle.
Frequently Asked Questions (FAQs)
Understanding Monthly Chatbot Sessions
1. What is a Monthly Chatbot Session?
→ A Monthly Chatbot Session is counted each time your chatbot is triggered within a billing month.
2. Does a chatbot session count if the user doesn't respond?
→ Yes, as long as the chatbot is triggered, it counts as a session, regardless of user response.
3. When does my Monthly Chatbot Session limit reset?
→ Your session limit resets based on your billing cycle, not the calendar month.-> If your plan starts on the 18th, your sessions reset on the 18th of each month.
Managing Chatbot Session Limits
4. What happens if I reach my chatbot session limit?
→ Your chatbot will stop triggering until you either:-> Upgrade your plan-> Wait for the next billing cycle reset
5. How will I know if I’m close to my session limit?
→ You will receive email alerts at 80%, 90%, and 100% of your session usage to help you monitor and manage your limit.
6. Can I set limits to prevent exceeding my chatbot sessions?
→ No, there is no option to set a limit manually, but you can track usage through your account dashboard.
Purchasing Additional Chatbot Sessions
7. How can I buy more chatbot sessions if I run out?
→ You can purchase Add-On Monthly Chatbot Sessions from your Wati account under the Your Plan section.
8. Are additional chatbot sessions a one-time purchase or a subscription?
→ Add-on chatbot sessions are a subscription and will be billed according to your base plan’s billing cycle (monthly or annually).
9. Can I downgrade my chatbot session add-on later?
→ Yes, but the downgrade will take effect in the next billing cycle.
10. How much do additional chatbot sessions cost?
→ Pricing varies based on the number of sessions added. You can check the pricing in your Wati account, as it may differ by country.
Tracking and Monitoring Usage
11. How can I check my current chatbot session usage?
→ You can track your session usage in the Your Plan section of your Wati account under Monthly Chatbot Sessions.
12. Can I download a report of my chatbot session usage?
→ Currently, Wati does not offer downloadable session usage reports, but you can monitor usage in real-time within your account.
Plan Upgrades and Changes
13. Can I switch to a higher plan to get more chatbot sessions?
→ Yes, you can upgrade your plan at any time to get a higher chatbot session limit.
14. What happens if I downgrade my plan?
→ If you downgrade your plan, your new session limit will take effect in the next billing cycle.
15. If I upgrade my plan mid-cycle, will my session count reset immediately?
→ No, upgrading your plan increases your session limit but does not reset your session count for the current billing cycle.