Summary

If your Wati account is running slower than usual, you may experience issues like delayed chatbot responses, slow loading times in the Team Inbox, or network disconnection errors. This article provides troubleshooting steps to help improve performance and outlines how to generate a HAR file for further investigation if needed.

Instructions

Common issues you may face with the Wati platform

You might notice the following performance issues with Wati:

The Team Inbox is loading slowly.
The chatbot is responding with a delay.
A loading wheel keeps spinning without progress.
An error message appears: "Network Disconnected."

Steps to fix the issue

Try the following troubleshooting steps to improve your Wati platform's speed:

Use a Different Browser – Sometimes, browser-related bugs can cause performance issues. Try logging in with an alternative browser (e.g., Chrome, Firefox, Edge).

Switch Devices – Log in from another device, such as a different phone or laptop, to see if the issue persists.

Check Your Internet Speed – A slow or unstable internet connection can affect Wati's performance. Test your connection and ensure a stable network.

What if nothing helps?

If the above steps do not resolve the issue, you will need to generate a HAR (HTTP Archive) file and send it to our support team for further investigation.

Important: HAR files contain sensitive data, including session cookies and submitted form data. Avoid sharing them with unauthorized individuals.

How to Generate a HAR File

For Google Chrome

1. Open Google Chrome and go to your Wati Team Inbox page.

2. Click on the three-dot menu (⋮) in the top-right corner.

3. Navigate to More Tools → Developer Tools.

4. In the panel that opens, click the Network tab.

5. Ensure the Record button (🔴) is red. If it is gray, click it to start recording.

6. Check the box Preserve log.

7. Click the Clear button to remove any existing logs.

8. Refresh the page and try to reproduce the issue.

9. Once done, click Export HAR file and save it.

10. Message us the HAR file along with a description of the issue via Help Widget in your Team Inbox.

For Safari (Mac)

Before generating a HAR file, ensure the Develop menu is enabled. If not, follow Apple’s guide on enabling Developer Tools.

Open Safari and go to your Wati Team Inbox.
Click on the Develop menu and select Show Web Inspector.
Click the Network tab.
Reproduce the issue while keeping the Network tab open.
Click the Export icon and save the HAR file.
Message the exported file to our support team via the Help Widget.

For a step-by-step guide, watch this short video tutorial on generating a HAR file.

Frequently Asked Questions (FAQs)

Performance issues

1. What kind of performance problems can occur on the Wati platform?

You may experience slow loading in the Team Inbox, delayed chatbot responses, a continuously spinning loading wheel, or a “Network Disconnected” error.

2. What is the most common reason for Wati running slow?

In many cases, performance issues are caused by browser-related problems or an unstable internet connection.

3. Does a slow internet connection affect Wati’s performance?

Yes. A slow or unstable network can cause delays in loading the Team Inbox, chatbot responses, or lead to disconnection errors.

Troubleshooting steps

4. Which browsers should I try if Wati is not loading properly?

You can try switching to another browser such as Google Chrome, Firefox, or Microsoft Edge to rule out browser-specific issues.

5. Will switching devices help fix the issue?

Yes. Logging in from another device, like a different laptop or phone, can help determine whether the issue is device-specific.

HAR file and support

6. What should I do if none of the basic troubleshooting steps work?

If the issue persists, you should generate a HAR (HTTP Archive) file and share it with the Wati support team for further investigation.

7. Is it safe to share a HAR file?

HAR files may contain sensitive information such as session data. You should only share them with the Wati support team and avoid sending them to unauthorized individuals.