Summary
If your WATI account is running slower than usual, you may experience issues like delayed chatbot responses, slow loading times in the Team Inbox, or network disconnection errors. This article provides troubleshooting steps to help improve performance and outlines how to generate a HAR file for further investigation if needed.
Instructions
Common Issues You May Face
You might notice the following performance issues with WATI:
The Team Inbox is loading slowly.
The chatbot is responding with a delay.
A loading wheel keeps spinning without progress.
An error message appears: "Network Disconnected."
Steps to Fix the Issue
Try the following troubleshooting steps to improve your WATI account's speed:
Use a Different Browser – Sometimes, browser-related bugs can cause performance issues. Try logging in with an alternative browser (e.g., Chrome, Firefox, Edge).
Switch Devices – Log in from another device, such as a different phone or laptop, to see if the issue persists.
Check Your Internet Speed – A slow or unstable internet connection can affect WATI’s performance. Test your connection and ensure a stable network.
What If Nothing Helps?
If the above steps do not resolve the issue, you will need to generate a HAR (HTTP Archive) file and send it to our support team for further investigation.
InfoWarningTip
Important: HAR files contain sensitive data, including session cookies and submitted form data. Avoid sharing them with unauthorized individuals.
How to Generate a HAR File
For Google Chrome
1. Open Google Chrome and go to your WATI Team Inbox page.
2. Click on the three-dot menu (⋮) in the top-right corner.
3. Navigate to More Tools → Developer Tools.
4. In the panel that opens, click the Network tab.
5. Ensure the Record button (🔴) is red. If it is gray, click it to start recording.
6. Check the box Preserve log.
7. Click the Clear button to remove any existing logs.
8. Refresh the page and try to reproduce the issue.
9. Once done, click Export HAR file and save it.
10. Message us the HAR file along with a description of the issue via Help Widget in your Team Inbox.
For Safari (Mac)
Before generating a HAR file, ensure the Develop menu is enabled. If not, follow Apple’s guide on enabling Developer Tools.
Open Safari and go to your WATI Team Inbox.
Click on the Develop menu and select Show Web Inspector.
Click the Network tab.
Reproduce the issue while keeping the Network tab open.
Click the Export icon and save the HAR file.
Message the exported file to our support team via the Help Widget.
For a step-by-step guide, watch this short video tutorial on generating a HAR file.
Frequently Asked Questions (FAQs)
General Performance Issues
Why is my WATI account running slowly? → Slow performance can be caused by browser issues, internet connection problems, or system-related factors. Try using a different browser, switching devices, or checking your internet speed.
Why is my Team Inbox taking a long time to load? → A slow-loading Team Inbox could be due to high server traffic, a slow network connection, or a browser-related issue. Clearing your browser cache and refreshing the page may help.
Why is my chatbot responding with a delay? → A delayed chatbot response may be due to network latency, system load, or temporary service disruptions. Check your internet connection and try refreshing your session.
What does the 'Network Disconnected' error mean? → This error indicates a loss of internet connectivity or a temporary server issue. Verify your internet connection and try reloading the page.
Troubleshooting Steps
How can I improve my WATI account speed? → You can try the following:
Use a different browser (e.g., Chrome, Firefox, Edge)
Log in from another device
Test your internet connection speed
Clear your browser cache and cookies
Will switching browsers or devices help resolve the issue? → Yes, sometimes browser-related bugs or device-specific issues can impact performance. Trying a different browser or device can help identify the cause.
How do I check my internet speed? → You can use online tools like Speedtest by Ookla to check your connection speed. A slow connection might affect WATI’s performance.
Generating a HAR File
What is a HAR file, and why do I need to generate it? → A HAR (HTTP Archive) file captures network activity between your browser and WATI’s servers. It helps the support team diagnose performance issues.
Is it safe to share a HAR file? → HAR files contain sensitive data, including session cookies. Only share it with WATI’s support team and avoid unauthorized distribution.
How do I generate a HAR file in Google Chrome?
Open Chrome and navigate to your WATI Team Inbox.
Click on the three-dot menu (⋮) > More Tools > Developer Tools.
Select the Network tab.
Ensure the Record button is active (red dot).
Check Preserve log and clear existing logs.
Refresh the page and replicate the issue.
Click Export HAR file and save it.
Message us the exported file.
How do I generate a HAR file in Safari (Mac)?
Enable the Develop menu if it is not visible.
Open Safari and go to WATI Team Inbox.
Click Develop > Show Web Inspector.
Go to the Network tab.
Reproduce the issue while keeping the tab open.
Click the Export icon and save the file.
Message us the exported file.
Where should I send the HAR file for support? → Message us via the Help Widget available in your Team Inbox.