Tags in Wati help you categorize conversations based on customer issues or topics. By tagging conversations, you can quickly organize, filter, and retrieve them later. This makes it easier for support teams to track common issues, manage conversations efficiently, and maintain a structured workflow. This guide explains how to add tags to a conversation and how to search for existing tags.

New conversations in Wati do not have tags by default. You can add tags based on the customer’s issue or select from previously created tags.

Follow these steps to add a tag to a conversations:

Once added, the tag becomes associated with the conversation. You can later use it to search, filter, or organize conversations more effectively.

If tags have already been created in Settings or used previously, you can search and reuse them instead of creating new ones. This helps maintain consistent tagging across your team.

Follow these steps to search for existing tags:

Using existing tags helps prevent duplicate tags and keeps conversation categorization consistent across your workspace.

By using tags consistently, your team can keep conversations organized, quickly locate relevant chats, and manage customer support workflows more efficiently.

Tags in Wati are used to categorize conversations based on customer issues or topics. Tagging conversations helps teams organize chats, filter them easily, retrieve them later, and track common issues more efficiently.

No. New conversations in Wati do not have any tags by default. Tags must be added manually based on the customer’s issue or topic.

To add a tag to a conversation in Wati, open a conversation, locate the Tags section in the conversation panel, click the input field under Tags, type the name of the tag, and press Enter to save it.

After a tag is added, it becomes associated with that conversation. The tag can then be used to search, filter, and organize conversations more effectively.

Only users with admin access in Wati can create new tags for the account.

Yes. If tags have already been created in Settings or used previously, you can search for them and reuse them instead of creating new ones.

To search for an existing tag, click the input field under Tags in the conversation, start typing the tag name, and select the matching tag from the dropdown list.

Reusing existing tags helps prevent duplicate tags and keeps conversation categorization consistent across the workspace.