Summary
The Advanced Chatbot Builder in WATI allows you to create a no-code chatbot that can engage in multi-step conversations with customers. Unlike Automation-Reply Material, which only responds to a single query, the Chatbot Builder can handle ongoing interactions based on predefined chatbot flows. This feature is available exclusively on Pro and Business plans.
Advanced Chatbot Builder features are included in the Pro & Business Plans only.
Instructions
Accessing the Chatbot Builder
You can access the Chatbot Builder from the Automation page in WATI.
Steps to Open Chatbot Builder:
Log in to your WATI dashboard.
Click on Automation in the left-hand menu.
Navigate to the Chatbots section.
Click on Add Chatbot to start creating or managing chatbot flows.
Once inside the builder, you can set up chatbot flows, define trigger conditions, and automate conversations based on your business needs.
Key Difference Between Chatbot Builder and Automation-Reply Material
| Feature | Chatbot Builder | Automation-Reply Material | |----|----|----| | Response Type | Multi-step conversations | Single-response messages | | Triggers | Based on the chatbot setup | Triggered by a single keyword/action | | Customization | Allows flow-based responses | Static response only |
Conclusion
The Advanced Chatbot Builder provides a more dynamic and interactive way to automate customer conversations. If you're looking for a chatbot that can guide users through multiple steps instead of just responding once, this is the right tool for you. If you don't see this option in your account, ensure that you're subscribed to a Pro or Business plan.
Frequently Asked Questions (FAQs)
General Questions
What is the Advanced Chatbot Builder in WATI? → The Advanced Chatbot Builder is a no-code tool that allows you to create chatbot flows capable of handling multi-step conversations with customers.
How is the Chatbot Builder different from Automation-Reply Material?
Chatbot Builder: Supports multi-step conversations and dynamic chatbot flows.
Automation-Reply Material: Responds only to a single customer query without follow-up interactions.
Who can access the Advanced Chatbot Builder? → The Chatbot Builder is available only for users on the Pro and Business plans.
Access and Setup
How do I access the Chatbot Builder? → You can find it in the Automation section of your WATI dashboard:
Log in to your WATI account.
Click on Automation in the left-hand menu.
Navigate to the Chatbots section.
Click on Chatbot Builder to start creating or editing chatbot flows.
Do I need coding skills to use the Chatbot Builder? → No, the Chatbot Builder is a no-code tool, meaning you can set up chatbot flows without any programming knowledge.
Functionality
What types of triggers can be used with the Chatbot Builder? → The chatbot can be triggered based on predefined conditions, such as customer queries, keywords, or specific actions within the chat.
Can I customize the chatbot responses? → Yes, the Chatbot Builder allows flow-based responses where you can design custom conversation paths based on user interactions.
Subscription & Availability
I don't see the Chatbot Builder in my account. What should I do? → Ensure that your account is on a Pro or Business plan, as this feature is not available for regular plans.
Can I use the Chatbot Builder on a basic plan? → No, this feature is only accessible on the Pro and Business plans. If you are on a basic plan, you will need to upgrade to use the Chatbot Builder.