Summary
If you manage chatbots across multiple Wati accounts or environments, you can move a chatbot from one account to another using Wati's export and import features. First, export the chatbot from the source account as a JSON file. You can then import that JSON file into the target Wati account.
Some chatbot settings, connections, and media files are specific to the source account and are not transferred. You must configure or upload these items again after importing the chatbot.
Instructions
Import a chatbot into your Wati account
To import a chatbot, you need the JSON file exported from the source Wati account. Follow these steps to import a chatbot into your Wati account:
Log in to the Wati account where you want to import the chatbot.
Go to Automations > Chatbots.
Click the Import (↥) button in the top-right corner of the chatbot list.
Select the JSON file containing the chatbot you want to import.
The chatbot will be added to the target Wati account.
Important: If you do not have the chatbot's JSON file, first export the chatbot from the source Wati account using the steps mentioned in this article.
Export a chatbot
Export the chatbot from the source Wati account to create the JSON file required for import. Follow these steps to export a chatbot from your Wati account:
Log in to the source Wati account with admin access.
Go to Automation > Chatbots.
Click the chatbot you want to export.
Click the Export (↥) button in the top-right corner.
Save the exported JSON file to your device.
Important: The JSON file contains the chatbot's structure. Media files used in the chatbot are not included in the exported file and must be uploaded again after importing the chatbot.
Configure the chatbot after import
Some chatbot nodes and settings depend on the specific Wati account or environment. These items are not transferred when you import the chatbot and must be configured manually.
After importing the chatbot, review and configure the following:
Assign Team and Agent: Team and agent assignments are not retained.
Template Messages: Templates used in the chatbot need to be configured again.
Google Spreadsheet Node: Google Sheets connections are not transferred.
Trigger Chatbot Node: Chatbot triggers need to be set up again.
Media Files: Images, videos, and other media files must be uploaded again.
Review the imported chatbot and configure these items before using it in the target Wati account.
Frequently Asked Questions (FAQs)
Importing and Exporting Chatbots
1. What file is required to import a chatbot into another Wati account?
You need the JSON file exported from the source Wati account. The JSON file contains the chatbot's structure and is required to import the chatbot into another Wati account.
2. What happens to a chatbot after I import it into another Wati account?
The chatbot is added to the target Wati account. However, some account-specific settings, connections, and media files are not transferred and must be configured or uploaded again.
3. Do media files transfer when I export and import a chatbot?
No. Media files used in a chatbot are not included in the exported JSON file. Images, videos, and other media files must be uploaded again after importing the chatbot.
Chatbot Settings After Import
4. Which chatbot settings need to be configured again after import?
The following items are not transferred and must be configured again in the target Wati account:
Assign Team and Agent: Team and agent assignments are not retained.
Template Messages: Templates used in the chatbot need to be configured again.
Google Spreadsheet Node: Google Sheets connections are not transferred.
Trigger Chatbot Node: Chatbot triggers need to be set up again.
Media Files: Images, videos, and other media files must be uploaded again.
5. Does the exported JSON file contain the complete chatbot configuration?
No. The exported JSON file contains the chatbot's structure, but account-specific settings, connections, and media files are not transferred. These items must be configured or uploaded again after the chatbot is imported.