Summary

If you are using the Wati Shopify App with a Pro or Business plan, you get access to additional customer details, known as custom parameters. These extra parameters help your team view key customer information directly within the Team Inbox, making it easier to offer personalized support and follow-ups.

This guide explains what these custom parameters are, where you can view them, and important conditions to keep in mind.

Instructions

What Are Extra Custom Parameters?

Custom parameters are specific customer details that Wati fetches from your Shopify store. These values are automatically displayed in the Team Inbox when you chat with customers.

They help your support team see useful customer information like order details, spending history, or tracking links — all without leaving the chat screen.

List of Extra Custom Parameters

Here are the additional customer parameters available in the Wati Shopify App for Pro and Business plan users:

| Custom Parameter | What It Shows | |----|----| | order_id | The ID of the customer's latest order. | | order_no | The number of the customer's latest order. | | cart_recovered | Shows Yes if the latest abandoned cart message led to a purchase, or No if it didn't. | | order_date | The date when the latest order was placed. | | amount_spent | The total amount the customer has spent in your store. | | number_of_orders | The total number of orders placed by the customer. | | average_order_value | The average value of the customer's orders. | | tracking_url | The shipment tracking URL for the latest order. | | abandoned_checkout_date | The date when the latest abandoned cart message was sent. | | tracking_number | The tracking number for the latest order. |

These parameters are automatically pulled into the chat window, helping your support agents respond faster and more effectively.

Where Can You View These Parameters?

You can view these extra parameters directly in the Team Inbox of your Wati dashboard.
They are visible when chatting with a customer whose Shopify data is connected.

Important Points to Note

These extra parameters are available only if:
You have integrated your Shopify store with Wati.
You are subscribed to the Pro or Business pricing plan.
Some parameters require specific automated messages to be enabled in Wati:
cart_recovered and abandoned_checkout_date will only show values if your abandoned cart recovery automation is enabled.
order_id, order_no, and order_date will show values only if your order confirmation automated message is enabled.
Customers using older plans like Standard or Professional will not have access to these extra parameters.

Frequently Asked Questions (FAQs)

Eligibility and Access

1. Who can access the extra custom parameters in the Wati Shopify App?

→ Only customers subscribed to the Wati Pro or Business pricing plans can access these extra custom parameters.

2. Are these extra parameters available for all Wati pricing plans?

→ No, these parameters are only available for customers using the Wati Pro or Business plans. Customers on older plans like Standard or Professional will not have access to them.

3. Will these parameters work without integrating my Shopify store with Wati?

→ No, these parameters are only available if your Shopify store is integrated with your Wati account.

Location and Usage

4. Where can I view the extra custom parameters?

→ These parameters are displayed directly within the Team Inbox section when chatting with customers in Wati.

5. What is the purpose of these extra parameters?

→ These parameters help support teams quickly access important customer details within the chat, enabling faster responses and personalized support.

Parameter Details and Requirements

6. What kind of customer information do these extra parameters show?

→ The extra parameters display customer details like:

Latest Order ID
Order Number
Order Date
Total Amount Spent
Number of Orders
Average Order Value
Shipment Tracking URL
Tracking Number
Abandoned Cart Recovery Status

7. Do I need to enable any specific settings to view all parameters?

→ Yes, certain parameters require specific automated messages to be enabled in the Wati Shopify app:

Enable the abandoned cart recovery message to view cart_recovered and abandoned_checkout_date.
Enable the order confirmation message to view order_id, order_no, and order_date.