Summary
Using a third-party checkout provider like Gokwik, Shopflo, or Zecpe on your Shopify store? If you're noticing that your abandoned checkout automated messages are not being sent through Wati, this guide will help you fix that.
Follow these steps to enable Wati to pick up the correct checkout link so your abandoned checkout messages can be sent successfully.
Instructions
Why is this needed?
When you use third-party checkout providers, the standard Shopify checkout flow is bypassed. As a result, Wati cannot automatically detect the checkout link to send abandoned checkout reminders.
To fix this, you need to enable a specific setting in your Wati account that allows Wati to pick the checkout link from the Notes section of the Shopify order.
Important: You'll also need to ask your third-party checkout provider to store the checkout URL in the Notes section of the Shopify order.
Who can use this feature?
This feature is available only for Wati customers on the Pro or Business plans.
If you are on older plans like Standard or Professional, you'll need to upgrade to the new Pro or Business plans to use this option.
How to Enable the Setting
Look for the option labeled Checkout Link (this is just below the abandoned recovery message settings).
Toggle the switch to Enable.
Inform your third-party checkout provider (Gokwik, Shopflo, Zecpe, etc.) to add the checkout URL in the Notes section of the Shopify order.
Once enabled, Wati will automatically fetch the checkout link from the Notes section and use it in your abandoned checkout recovery messages.
Things to Keep in Mind
The abandoned checkout message will only work if the checkout URL is added in the Notes section by your third-party provider.
If the Notes section does not contain the checkout link, the message may still not work.
Remember to upgrade to the latest Wati Pro or Business plan if you are on an older plan to access this feature.
Frequently Asked Questions (FAQs)
General Questions
1. Why are my abandoned checkout messages not getting sent when using a third-party checkout provider?
→ This happens because third-party checkout providers like Gokwik, Shopflo, or Zecpe bypass Shopify's standard checkout flow. As a result, Wati cannot automatically detect the checkout URL needed to send abandoned checkout messages.
2. How can I enable abandoned checkout messages for third-party checkouts in Wati?
→ Go to the Automations section in your Wati Shopify App, find the Checkout Link option under the abandoned recovery message section, and toggle it on.
3. What does enabling the Checkout Link option do?
→ Once enabled, Wati will fetch the checkout URL from the Notes section of your Shopify order and use it in your abandoned checkout recovery messages.
4. Do I need to do anything else after enabling the Checkout Link option?
→ Yes. You need to inform your third-party checkout provider (like Gokwik, Shopflo, or Zecpe) to add the checkout URL in the Notes section of the Shopify order.
Plan and Pricing Related Questions
5. Who can access this feature in Wati?
→ This feature is available only for customers on Wati's Pro and Business plans.
6. I am on an older Wati plan. Can I use this feature?
→ No, customers on older plans like Standard or Professional will need to upgrade to the new Pro or Business plans to access this feature.