Summary
Wati allows you to add discount coupons to your automated messages to encourage customers to complete their purchases or reward them after a sale. This guide explains how to include discount coupons in three types of automated messages:
Abandoned Recovery
Order Confirmation
Follow-up After Purchase
You'll also learn how to configure the coupon type and display the discount code in your message templates.
Instructions
Automated Messages That Support Discount Coupons
You can add discount coupons to the following automated messages on Wati:
Abandoned Recovery automated message
Order Confirmation automated message
Follow-up After Purchase automated message
How to Add a Discount Coupon to the Abandoned Recovery Automated Message
To include a discount coupon in the Abandoned Recovery automated message:
Enable the Abandoned Recovery automated message.
Select the option Include discount coupon.
Choose the Type of Discount
After selecting the Include discount coupon, you will see two options:
% discount (coupon code automatically generated)
Shopify will generate a coupon code based on the percentage value you enter.
The generated discount code will be automatically applied on the checkout page.
Fixed discount (coupon code provided by you)
Enter your own discount code in the text box provided.
This code will be automatically included on the checkout page.
How to Display the Discount Code in the Message
If you want the discount code to appear in the message body sent to the customer:
Add the attribute
discount_codeto your template message content.This ensures the discount code is displayed in the message text.
How to Add a Discount Coupon to Order Confirmation & Follow-up After Purchase Messages
To include a discount coupon in the Order Confirmation or Follow-up After Purchase automated message:
Enable the respective automated message.
Select the option Include discount coupon.
Choose the Type of Discount
You can select from the same two options:
% discount (coupon code automatically generated)
Shopify will generate a coupon code based on the percentage value entered.
To display the code in your message, add the attribute
discount_codeto your template message.Fixed discount (coupon code provided by you)
Enter your custom discount code in the provided text box.
To display the code in your message, ensure the attribute
discount_codeis included in your template message.
Summary of Key Points
Enable the relevant automated message.
Select Include discount coupon.
Choose between:
% discount (Shopify generates the code)
Fixed discount (You provide the code)
To show the discount code in the message, add the attribute
discount_codein the template content.
Frequently Asked Questions (FAQs)
General Questions
1. Which automated messages support discount coupons in Wati?
→ You can add discount coupons to three types of automated messages:
Abandoned Recovery
Order Confirmation
Follow-up After Purchase
2. How do I enable discount coupons for automated messages?
→ First, enable the relevant automated message (e.g., Abandoned Recovery), then select the Include discount coupon option.
Coupon Types and Configuration
3. What types of discounts can I offer?
→ You can choose between:
% discount: Shopify generates a coupon code automatically based on the percentage you enter.
Fixed discount: You provide your own coupon code in the text box.
4. How is the discount code applied during checkout?
→ The discount code (auto-generated or custom) is automatically applied on the checkout page once the customer receives the message.
Displaying Discount Codes in Messages
5. How do I show the discount code in the message body?
→ Add the attribute discount_code to your template message content. This ensures the code appears in the message sent to the customer.
6. Do I need to configure the display separately for each message type?
→ No, the process is the same for all supported messages (Abandoned Recovery, Order Confirmation, Follow-up After Purchase). Just include discount_code it in the template.