Summary
Ready to connect your WhatsApp number to WATI and start messaging your customers? This step-by-step guide will walk you through the process, making it quick and easy to get started. Whether you're setting up a new WhatsApp Business account or connecting an existing one, we've got you covered.
Instructions
Steps to Connect Your WhatsApp Number
You can read through these steps carefully to connect your WhatsApp number to Wati. Or if you are more visual and prefer to see it live, please refer to our video walkthrough.
Step 1: Log In to Your WATI Account
After completing your payment, log in to your WATI account.
Click Connect Now to begin the setup process.
Step 2: Log In to Your Meta Business Manager
Use your Admin Access credentials to log in to your Meta Business Manager.
Click Continue as [Your Name].
Click Get Started.
Step 3: Accept the Terms and Conditions
Read through the terms and conditions.
Click Continue to proceed.
Step 4: Select or Create a Business Account
Choose an existing business account or click Create a new one.
Click Next.
Step 5: Create a WhatsApp Business Account
Click Create a new WhatsApp Business profile.
Click Next.
Step 6: Set Up Your WhatsApp Business Profile
Enter your Business Account Name.
Create your WhatsApp Business Display Name.
Select your Time Zone and Business Category.
(Optional) Add a Business Description and Company Website.
Click Next.
Step 7: Connect Your Phone Number
Enter the phone number you want to connect to WATI.
Choose a method to receive the verification code (via SMS or call).
Click Next.
Step 8: Verify Your Phone Number
Enter the verification code you received.
Click Next.
Step 9: Complete the Setup
Once you see the confirmation page, your number is successfully connected.
Click Finish.
Step 10: Return to Your WATI Dashboard
Go back to your WATI dashboard.
You'll now see your connected WhatsApp number listed.
Verify Your Number in Meta Business Manager
To ensure everything is set up correctly:
Go to your Meta Business Manager.
Click WhatsApp Accounts under the Accounts section.
Select the WhatsApp account you created.
Click Partners and look for Clare.AI.
Go to Settings > WhatsApp Manager > Phone Numbers.
Confirm that your number is listed as Connected.
You're All Set!
Congratulations! Your WhatsApp number is now connected to WATI, and you're ready to start messaging your customers. If you have any questions or need further assistance, feel free to reach out to our support team.
Frequently Asked Questions (FAQs)
General Questions
1. What is WATI, and why do I need to connect my WhatsApp number?
→ WATI is a customer communication platform that allows businesses to send and receive messages via WhatsApp. Connecting your WhatsApp number enables you to manage customer interactions efficiently.
2. Can I connect multiple WhatsApp numbers to WATI?
→ No, each WATI account supports one WhatsApp number at a time. If you need additional numbers, you will need separate accounts.
3. Do I need a WhatsApp Business account to use WATI?
→ Yes, WATI only works with WhatsApp Business accounts. You can either connect an existing account or create a new one during the setup process.
Setup and Connection
4. What are the prerequisites to connect my WhatsApp number to WATI?
A WATI account with an active subscription.
Admin access to your Meta Business Manager.
A valid phone number to connect.
5. How long does it take to complete the setup?
→ The entire process usually takes around 10–15 minutes, depending on the verification steps.
6. Can I use a landline number to connect with WATI?
→ Yes, but you must choose the "Call" option for verification instead of SMS.
7. What should I do if I don't receive the verification code?
Check if the number is correct and capable of receiving SMS or calls.
Retry after a few minutes.
Select "Call instead" to receive the code via a phone call.
Troubleshooting
8. My WhatsApp number is not showing as "Connected" in Meta Business Manager. What should I do?
Ensure you followed all setup steps correctly.
Go to Meta Business Manager > WhatsApp Accounts > Phone Numbers to check the connection status.
9. I accidentally connected the wrong number. Can I change it?
→ No, once a number is connected, it cannot be changed. You would need to create a new WATI account to connect a different number.
Post-Setup
10. How can I confirm that my number is successfully connected?
Go to your WATI dashboard and check if your number appears as connected.
Verify in Meta Business Manager under WhatsApp Accounts > Phone Numbers.
11. Can I switch my WhatsApp number to a different WATI account later?
→ No, once a number is linked to a WATI account, it cannot be transferred to another account.
12. Where can I find more help if I have additional questions?
→ You can visit our support center or contact WATI's customer support team for assistance.