Summary
This help article provides an overview of the different statuses your WhatsApp phone number can be in. It covers what each status means, how to proceed if your number is offline, and where to get help when you need it.
Instructions
Understanding Your WhatsApp Phone Number Status
Your WhatsApp phone number can be in one of several statuses, which are explained below:
Connected: Your number is active and functioning normally, allowing you to send and receive messages.
Flagged: This status is triggered when your message quality rating drops. During this phase, you won't be able to upgrade your messaging limit tier. To return to a Connected status, improve your message quality to a medium or high state within 7 days. If not, you'll still return to Connected but with a lower messaging limit tier.
Offline: Your number is currently offline and cannot send or receive messages. If you see this status, please contact our support team.
Pending: This indicates that your number is pending connection.
Restricted: You've reached your messaging limit. During this 24-hour window, you can only respond to customer-initiated messages, not send notification messages.
Banned: Your account has been banned by Meta due to a policy violation. Please raise a appeal to Meta, to request a review.
What to Do If Your Number Is Offline
If your WhatsApp phone number is Offline, don't worry. Just reach out to our support team and we'll help you get back up and running.
Frequently Asked Questions (FAQs)
WhatsApp Number Statuses
What does the "Connected" status mean for my WhatsApp phone number? The Connected status means your number is active and functioning normally, allowing you to send and receive messages.
How do I get help if my WhatsApp phone number is offline? If your WhatsApp phone number is Offline, please contact our support team for assistance.
What happens if my message quality rating drops and my number is "Flagged"? If your message quality rating drops and your number is Flagged, you won't be able to upgrade your messaging limit tier. To return to a Connected status, improve your message quality to a medium or high state within 7 days.
Can I send notification messages if my number is "Restricted"? No, if your number is Restricted, you can only respond to customer-initiated messages, not send notification messages, during the 24-hour window.