Summary
This help article guides you through the process of migrating your WhatsApp Business Account to WATI, allowing you to switch to a new Business Solution Provider without losing your existing WhatsApp Business Number.
Instructions
Are you looking to switch to a new Business Solution Provider (BSP) without losing your existing WhatsApp Business Number? You're in luck! We've made it easy to migrate your account to WATI, allowing you to keep your:
Display Name
Quality Rating
Official Business Account Status
Messaging Limits
Please note that you will need to resubmit your template messages on WATI after migration.
Who Can Migrate?
This migration process is available to:
Businesses that currently use the API of one of Facebook's official BSPs and want to switch to another provider
Businesses that have their own implementation and want to migrate to a provider
What's Involved in the Migration Process?
When you submit your request to migrate your account to a different BSP, you'll need to provide:
The phone number that will be migrated
Your Business Manager ID, which will help the BSP migrate your account
To migrate your account, your phone number must have 2-factor Authentication (2FA) disabled from the source WhatsApp Business Account (WABA).
How to Migrate Your WhatsApp Business Account to WATI
Follow these steps to migrate your account:
Ask your current BSP to disable 2FA for the number, or if you have access to the current WABA, you can do this yourself.
Go to the Channel Status on your WATI account and start the onboarding process.
Make sure you create a new WhatsApp account during the process.
Input the same Display Name currently used on your number.
Verify the same number, and you should see a similar notification as follows:
Trigger the One-Time Password (OTP) to the number via SMS or voice call.
Complete the rest of the process and your number should be migrated in a few minutes!
Need Help with Migration?
If you encounter any issues during the migration process, please reach out to our support team via Help Widget in your Team Inbox. We're here to help!
Frequently Asked Questions (FAQs)
Eligibility and Process
Who is eligible to migrate their WhatsApp Business Account to WATI? Businesses that currently use the API of one of Facebook's official Business Solution Providers (BSPs) and want to switch to another provider, as well as businesses that have their own implementation and want to migrate to a provider, are eligible to migrate their account to WATI.
What is involved in the migration process? The migration process involves providing your phone number and Business Manager ID, disabling 2-factor Authentication (2FA) from the source WhatsApp Business Account (WABA), and completing the onboarding process on WATI.
Migration Steps
What are the steps to migrate my WhatsApp Business Account to WATI? To migrate your account, you need to ask your current BSP to disable 2FA for the number, go to the Channel Status on your WATI account and start the onboarding process, create a new WhatsApp account, input the same Display Name, verify the same number, trigger the One-Time Password (OTP) via SMS or voice call, and complete the rest of the process.
Do I need to resubmit my template messages after migration? Yes, you will need to resubmit your template messages on WATI after migration.
General Information
What will happen to my Display Name, Quality Rating, Official Business Account Status, and Messaging Limits after migration? Your Display Name, Quality Rating, Official Business Account Status, and Messaging Limits will be retained after migration to WATI.