Summary
Want your Wati credits to reflect pricing in Indian Rupees (INR) instead of US Dollars (USD)? This guide walks you through how to switch your credit currency, including everything you need to check before you start, what to expect during the migration, and what happens after the process is complete.
Before you begin
Before starting the migration, make sure you meet the following requirements:
You have admin access to your Meta Business Manager.
Your registered phone number can receive a verification code from Meta (via SMS or voice call).
During migration, you’ll be guided to disable two-factor authentication (2FA) for your connected WhatsApp Business Account (WABA).
A new WABA will be created, since Wati credit currency is tied to the WABA’s currency.
The migration usually completes within 1–3 minutes, provided there are no technical issues.
Messaging tiers and conversation history remain unaffected, but it’s best to perform the migration during off-peak hours to avoid service interruptions.
Instructions
Steps to change credit currency from USD to INR
Step 1: Request the change
Contact the Wati Support Team and request to enable the USD–INR migration feature for your account.
Include your Tenant ID in the request.
Once the support team enables the feature, they’ll confirm it’s active on your account.
Step 2: Log in and trigger the INR migration flow
After receiving confirmation from the support team:
Log in to your Wati account.
Go to the Broadcasts section.
Wait for 3–5 seconds for the currency conversion pop-up to appear.
Click Switch to INR now to start the process.
Alternatively, you can access the migration flow directly using this link:
https://live.wati.io/******/enablingInrPricing
What Wati will handle for you
1. Template migration
Meta automatically migrates your high-quality templates to your new INR WABA. This process is subject to Meta’s approval.
2. Credit conversion
Your existing USD credits will be automatically converted to INR based on the exchange rate applicable at the the time of conversion.
Note: You’ll see the exact conversion rate and amount before confirming the migration.
Example: If you have $23.69 USD, it will become ₹2075.32 INR.
Steps to complete the credit currency conversion
Step 1: Click Agree and continue
Start the migration process by agreeing to the terms.
Step 2: Click Disconnect 2FA
You’ll be redirected to Meta Business Manager to disable two-factor authentication for your connected number.
Follow the on-screen steps and return to Wati once you’re done.
Step 3: Click Okay, I understand
This triggers the migration flow.
Step 4: Create the new WABA
In the setup flow, select your existing business portfolio.
When prompted, create a new WhatsApp Business Account (WABA) and profile - do not select an existing WABA.
Important: When creating a new WABA, make sure to choose “Create a WhatsApp Business Account” instead of selecting an existing one.
Use the same display name and phone number as your previous setup.
Complete the number verification process and click Finish.
Once complete, you’ll automatically return to your Wati dashboard. The migration will finalize, and your account will now operate in INR currency.
Important Note
Changing your credit currency is different from changing your monthly subscription currency.
If you’d like to switch your subscription billing to INR, please contact the Wati Support Team for further assistance.
Frequently Asked Questions (FAQs)
General questions
1. What does changing the Wati credit currency mean?
Changing your Wati credit currency means switching your account’s credit balance from being billed in US Dollars (USD) to Indian Rupees (INR). This affects how your Wati credits are priced and displayed.
2. Who can request the credit currency change?
Only users with admin access to their Meta Business Manager can request the change. This is required to complete the migration process successfully.
3. How long does the migration process take?
The migration usually completes within 1–3 minutes, provided there are no technical issues.
4. Does the migration affect messaging tiers or conversation history?
No. Your messaging tiers and conversation history remain unaffected. However, it’s recommended to perform the migration during off-peak hours to minimize service disruptions.
Requirements and preparation
5. What should I check before starting the migration?
Before starting, make sure:
You have admin access to your Meta Business Manager.
Your registered phone number can receive Meta’s verification code (via SMS or voice call).
You’re ready to temporarily disable two-factor authentication (2FA) for your connected WhatsApp Business Account (WABA).
6. Why is a new WABA created during the migration?
Wati credit currency is tied to the WABA’s currency. To switch to INR, a new WABA must be created with INR as its base currency.
7. Do I need to disable two-factor authentication (2FA)?
Yes. You’ll be prompted to disable 2FA temporarily for your connected WABA during the migration. You can re-enable it after the process is complete.
Migration process
8. How do I start the INR migration flow?
Once the Wati Support Team enables the feature, log in to your Wati account and go to the Broadcasts section. A pop-up will appear within a few seconds. Click Switch to INR now to begin.
Alternatively, you can start the migration directly using the provided link.
9. What steps should I follow to complete the migration?
The main steps are:
Click Agree and continue to begin.
Disable 2FA in Meta Business Manager when prompted.
Click Okay, I understand to proceed.
Create a new WhatsApp Business Account (WABA) when asked — do not select an existing one.
10. What details should I use when creating the new WABA?
Use the same business portfolio, display name, and phone number as your previous setup. After verifying your number, click Finish to complete setup.
Template and credit conversion
11. What happens to my message templates during migration?
Meta automatically migrates your high-quality templates to your new INR WABA, subject to Meta’s approval.
12. How are my USD credits converted to INR?
Your existing USD credits are converted automatically based on the exchange rate at the time of migration. The exact conversion rate and final amount will be displayed before you confirm the process.