Wati now supports managing multiple WhatsApp numbers under a single Business plan account. This guide explains how the new feature works, what it means for your existing subscription, and what to expect during the release. With this update, you no longer need a separate Wati account if your business has multiple WhatsApp numbers.

Previously, if you had more than one WhatsApp number, you had to maintain separate Wati subscriptions for each number. This meant separate logins, billing, and plan limits for each account.

With the new Multiple WhatsApp Number feature, Wati Business plan customers can now add and manage multiple WhatsApp numbers within a single account. This feature simplifies your workflow and reduces the overhead of managing multiple accounts.

If you need more users or resources, you can purchase additional add-ons just like before.

Here’s a quick video walkthrough of this feature:

If you already have a Wati account with a WhatsApp number and wish to add a new number, follow these steps:

Follow the steps and complete the Embedded Signup process to finish adding your WhatsApp number to your Wati account. If you need any help, please refer to this video.

Once the number is successfully added, you will be redirected to the channel status page, where the added numbers will appear in the dropdown menu as shown below.

Note: When you select a number from the dropdown, the Message Limit Info and other status details shown will update to reflect the selected number.

Once additional numbers are added, the following features will become available:

Wati users can manage chats for all connected numbers by selecting a number from the dropdown.

When a template is submitted, it will be automatically submitted to all connected numbers at once—there’s no need to submit it individually for each number. You can also view broadcast analytics, send broadcasts, and perform other actions based on the selected number.

Contacts received from all connected numbers will appear in the Contacts section. Each contact will include an attribute in the format whatsapp_phno: phno, where phno is the connected number. If you want to filter contacts by a specific number, you can use this attribute.

Once automations such as Default Actions, Keywords, Sequences, Routing, Reply Material, or AI Support Agents are set up, they will be applied to all connected numbers by default. The same applies to Chatbots—once created, a chatbot can be used across any of the connected numbers.

If you want to set up automations specific to a particular number, you can use Rules, where you’ll have the option to select the number the rule should apply to.

Available features when multiple WhatsApp numbers are connected:

Definitions:

Important: The new number must not already be connected to your Wati account or another WABA. If it is, you’ll need to disconnect it first, then click Change Account/Number and add it again.

→ This feature allows Wati Business plan customers to manage multiple WhatsApp numbers under a single account, eliminating the need for separate subscriptions for each number.

→ Yes, contact our support team to assist with merging accounts.

→ Yes, each additional number requires an add-on. Please check Wati’s pricing page for details.

→ Yes, all connected numbers share the same Business plan limits, including users, chatbot sessions, AI support responses, teams, and message credits.

→ Yes, you can purchase additional add-ons for more users or resources, just like before.

→ Log in > Go to More > Channels > Click Add > Enter a name > Complete the Embedded Signup process.

→ Yes, but you’ll need to contact our support team for assistance.

→ Go to the Channel Status page > Click Change Account/Number. Note: The new number must not be linked to another WABA.

→ You can add up to 15 additional numbers (excluding the default number).

→ You’ll need to disconnect it from the other WABA before adding it to your Wati account.

→ Team Inbox, Broadcast, and Automations are available for all numbers. Click-to-WhatsApp Ads (CTWA), Catalog, Integrations, and API/Webhooks are only available for the default number.

→ Yes, automations (e.g., Default Actions, Keywords, Sequences) apply to all numbers by default. Use Rules to configure number-specific automations.

→ Yes, contacts include an whatsapp_phno: phno attribute. Use this to filter contacts by number.

→ Integrating multiple Salesforce accounts for different phone numbers within the same Wati account is not supported at this time. Only one Salesforce account can be connected, and it must be linked to the primary number.