Summary
Are you looking for a seamless way to interact with customers on WhatsApp? Meta's integrated platform allows you to connect your WhatsApp Business Platform phone number to your Facebook Page, making it easy to start conversations and generate qualified leads. In this article, we'll guide you through the process of connecting your WhatsApp Business Platform phone number to Facebook and Instagram.
Instructions
Benefits
Allows people visiting your page to interact with your business on WhatsApp.
Generate highly qualified leads when someone clicks on the WhatsApp button on your Facebook page.
Run Facebook Campaigns for 'Chat On WhatsApp' as a call to action.
Before You Begin
To get started with the WhatsApp Business Platform, follow these steps:
Sign up for Meta Business Manager: This will give you access to the platform's features and tools.
Create a WhatsApp Business account: Depending on how you get started, you can create your account through a business solution provider or create it as a business solution provider.
Create a Facebook Page for your business.
Make sure that you added the Facebook page or the Instagram account to the same Business account that you connected to your Wati account
Connecting Your WhatsApp Business Phone Number to Facebook Page
To connect your WhatsApp Business Platform phone number to your Facebook Page:
Navigate to your Facebook Page.
Click Settings.
Under Permissions, click Linked Accounts.
Click the View button next to WhatsApp.
Note: You can only find WhatsApp in the Facebook Page for your business. You can't find WhatsApp in your personal Facebook profile.
Choose your country code and enter your WhatsApp Business Platform phone number.
Click Send WhatsApp Code.
If your page and WhatsApp account are already under the same Business account, no code will be sent, and you can simply refresh the page to see if the number has been connected.
You can view the connected phone number in the Settings tab of your Facebook Page. Once connected, you can add a Send Message button to your Facebook or Instagram ads, which will start a conversation thread on WhatsApp when clicked.
Connecting Your WhatsApp Business Phone Number to Instagram
To connect your WhatsApp Business Platform phone number to Instagram:
Go to your profile and tap Edit Profile.
Under Public business information, tap Contact options.
Select WhatsApp Business phone number.
Choose the WhatsApp number you want to connect to or add a new one.
Tap Send confirmation code.
If your Instagram page and WhatsApp account are already under the same Business account, they will be connected automatically, and no code needs to be verified.
Once connected, your WhatsApp number should display as a contact option on your Instagram profile. You can remove WhatsApp from your Instagram account at any time by going back to Edit Profile, tapping Contact options, and then removing the WhatsApp Business phone number.
Frequently Asked Questions (FAQs)
Getting Started
What are the benefits of connecting my WhatsApp Business Platform phone number to Facebook and Instagram? Connecting your WhatsApp Business Platform phone number to Facebook and Instagram allows people visiting your page to interact with your business on WhatsApp, generates highly qualified leads when someone clicks on the WhatsApp button on your Facebook page, and enables you to run Facebook Campaigns for 'Chat On WhatsApp' as a call to action.
How do I get started with the WhatsApp Business Platform? To get started, you need to sign up for Meta Business Manager, create a WhatsApp Business account, and create a Facebook Page for your business.
What are the requirements to connect my WhatsApp Business phone number to Facebook and Instagram? You need to have a Meta Business Manager account, a WhatsApp Business account, a Facebook Page, and an Instagram account, and ensure that your Facebook page or Instagram account is added to the same Business account that you connected to your Wati account.
Connecting to Facebook
How do I connect my WhatsApp Business Platform phone number to my Facebook Page? To connect, navigate to your Facebook Page, click Settings, then Linked Accounts, and click the View button next to WhatsApp. Enter your WhatsApp Business Platform phone number and click Send WhatsApp Code.
Why can't I find WhatsApp in my personal Facebook profile? You can only find WhatsApp in the Facebook Page for your business, not in your personal Facebook profile.
How do I know if my WhatsApp Business phone number is successfully connected to my Facebook Page? You can view the connected phone number in the Settings tab of your Facebook Page. If your page and WhatsApp account are already under the same Business account, no code will be sent, and you can simply refresh the page to see if the number has been connected.
Connecting to Instagram
How do I connect my WhatsApp Business Platform phone number to Instagram? To connect, go to your Instagram profile, tap Edit Profile, then Contact options, and select WhatsApp Business phone number. Choose the WhatsApp number you want to connect to or add a new one, and tap Send confirmation code.
What happens if my Instagram page and WhatsApp account are already under the same Business account? If your Instagram page and WhatsApp account are already under the same Business account, they will be connected automatically, and no code needs to be verified.
Can I remove WhatsApp from my Instagram account, and how do I do it? Yes, you can remove WhatsApp from your Instagram account by going back to Edit Profile, tapping Contact options, and then removing the WhatsApp Business phone number.
General Information
What is the purpose of the Send Message button on Facebook and Instagram ads? The Send Message button on Facebook and Instagram ads starts a conversation thread on WhatsApp when clicked.
How do I add a WhatsApp chat widget to my website? You can learn how to add a WhatsApp chat widget to your website by checking out the relevant article "Add a WhatsApp chat Widget on your website".
Where can I learn more about Click-to-WhatsApp Ads? You can learn more about Click-to-WhatsApp Ads by following the link to the article "Click-to-Whatsapp Ads" or checking out the crash course "CTWA - all you need to know to get started!"