Summary
You can connect Instagram to Wati on all Wati plans. However, individual Instagram features are available only on specific plans.
This guide lists the Instagram features available on each Wati plan, including Team Inbox, automation, chatbot, AI, and multiple-account features. It also explains the requirements that apply to every plan.
Instructions
Instagram features available on each plan
Instagram feature | Available on |
Connect 1 Instagram account to Wati | All plans |
View Instagram DMs in the Team Inbox | All plans |
View Instagram comments in the Team Inbox | All plans |
Use automation rules for Instagram messages | All plans |
Use automation rules for Instagram comments | All plans |
Use automation rules for Instagram story interactions | All plans |
Use Welcome rules for Instagram | All plans |
Use Out of Office rules for Instagram | All plans |
Use the Send a Message chatbot node for Instagram | All plans |
Use the Ask a Question chatbot node for Instagram | All plans |
Use the Set a Condition chatbot node for Instagram | All plans |
Use the Template Message chatbot node for Instagram | All plans |
Use the AI Assist chatbot node for Instagram | Pro and Business |
Use the Set Tags chatbot node for Instagram | Pro and Business |
Use the Assign Team chatbot node for Instagram | Pro and Business |
Use the Assign User chatbot node for Instagram | Pro and Business |
Use the Update Chat Status chatbot node for Instagram | Pro and Business |
Use the Time Delay chatbot node for Instagram | Pro and Business |
Use the Webhook chatbot node for Instagram | Pro and Business |
Use the Google Spreadsheet chatbot node for Instagram | Pro and Business |
Use Instagram AI Assist to collect WhatsApp numbers | Pro and Business |
Connect more than 1 Instagram account to Wati | Business |
Use Conversation Summary for Instagram conversations | Growth, Pro, and Business |
Use CX score for Instagram conversations | Growth, Pro, and Business |
Use CX Intelligence Topic Insights for Instagram | Pro and Business |
Use CX Intelligence Operator Insights for Instagram | Pro and Business |
AI CoPilot credits for Instagram
AI CoPilot features for Instagram use a monthly credit allowance. The allowance depends on your Wati plan:
Growth: 250 credits per month
Pro: 500 credits per month
Business: 1,500 credits per month
For more information, see AI for Instagram chat management.
Requirements for connecting Instagram
The following requirements apply to Instagram on all Wati plans:
Instagram account: You need an Instagram Professional Account. This can be a Business or Creator account. Personal Instagram accounts can't be connected to Wati.
Admin access: You need admin access to the Instagram account.
Instagram limits: Instagram reply windows and message-type limits apply regardless of your Wati plan.
Downgrading your Wati plan
You can't downgrade to a Wati plan that doesn't support an Instagram feature or automation you're currently using.
If the lower plan doesn't support a feature or automation you're currently using, you must remove it before you can downgrade. If you need help, contact the Wati Support or Billing team.
Frequently Asked Questions (FAQs)
Instagram plan availability
1. Which Wati plans support Instagram?
Instagram can be connected to Wati on all Wati plans. However, individual Instagram features are available only on specific plans.
2. How many Instagram accounts can I connect to Wati?
You can connect 1 Instagram account on all Wati plans. Connecting more than 1 Instagram account is available on the Business plan.
3. Which Wati plans support Instagram DMs, comments, and automation?
Viewing Instagram DMs and comments in the Team Inbox, as well as automation rules for Instagram messages, comments, and story interactions, is available on all Wati plans.
4. Which Instagram chatbot features are available on each Wati plan?
The Send a Message, Ask a Question, Set a Condition, and Template Message chatbot nodes are available on all Wati plans.
The AI Assist, Set Tags, Assign Team, Assign User, Update Chat Status, Time Delay, Webhook, and Google Spreadsheet chatbot nodes are available on Pro and Business plans.
5. Which Wati plans support Instagram AI and CX features?
The availability depends on the feature:
Instagram AI Assist for collecting WhatsApp numbers: Pro and Business
Conversation Summary: Growth, Pro, and Business
CX score: Growth, Pro, and Business
CX Intelligence Topic Insights: Pro and Business
CX Intelligence Operator Insights: Pro and Business
6. How many AI CoPilot credits are available for Instagram on each Wati plan?
The monthly AI CoPilot credit allowance for Instagram is:
Growth: 250 credits
Pro: 500 credits
Business: 1,500 credits
7. What are the requirements for connecting Instagram to Wati?
You need an Instagram Professional Account, either Business or Creator, and admin access to the Instagram account. Personal Instagram accounts can't be connected to Wati. Instagram reply windows and message-type limits apply regardless of your Wati plan.
8. Can I downgrade my Wati plan if I'm using an Instagram feature that isn't supported on the lower plan?
No. You must remove any feature or automation that isn't supported on the lower plan before you can downgrade. If you need help, contact the Wati Support or Billing team.