Summary
Connecting your Instagram account to WATI allows you to manage Instagram DMs efficiently, automate responses, and integrate Instagram with your customer communication workflows. This guide walks you through the step-by-step process to successfully link your Instagram account to WATI.
Instructions
Prerequisites
Before proceeding, ensure that you have completed the required setup. You can review the full checklist within WATI before starting the connection process.
Note: This feature is available in all WATI plans.
Steps to Connect Instagram to WATI
Access Instagram Integration Settings
Log in to your WATI account.
Navigate to Profile > Channel Status > Instagram.
Click on Get Started.
Confirm Prerequisites
Review the pre-requisite checklist displayed.
Expand each item for additional setup instructions.
Select Yes if you have completed all the steps.
Click on Connect Instagram to proceed.
Log in to Facebook and Instagram
Enter your Facebook Admin credentials for the business Facebook Page linked to your Instagram account.
Log in to the Instagram account you want to connect to WATI.
Select Business Portfolio and Pages
Choose the Business Portfolio that contains your Instagram account.
Ensure you select only one portfolio.
Keep the "Opt in to current businesses only" option checked.
Select the Facebook Page linked to your Instagram account.
Choose only one page.
Keep the "Opt in to current pages only" option checked.
Select Your Instagram Account
Choose the Instagram account you want to connect.
Select only one account.
Keep the "Opt into current Instagram accounts only" option checked.
Important: If you select multiple Instagram accounts, the connection will not be complete. Ensure that only one account is selected.
Grant Permissions
Review the permissions required by WATI to integrate with your Instagram account.
Click Save to confirm and complete the connection process.
Verify Connection
If the connection is successful, a success message will appear.
Click Got It to finalize the setup.
Your Instagram account is now connected to WATI!
Scan the QR code displayed to send a test message to your business account and check the message in WATI's Team Inbox.
Frequently Asked Questions (FAQs)
General Questions
What is the benefit of connecting Instagram to WATI? Connecting Instagram to WATI allows you to manage Instagram DMs more efficiently, automate responses, and integrate Instagram into your customer communication workflows.
Is this feature available in all WATI plans? Yes, Instagram integration is available across all WATI plans.
Setup and Connection
What are the prerequisites for connecting Instagram to WATI? Before connecting, ensure that you:
Have an Instagram Business account.
Have a Facebook Page linked to your Instagram account.
Are an Admin of the connected Facebook Page.
Have granted necessary permissions for WATI.
Where do I find the Instagram integration settings in WATI? You can access Instagram integration by navigating to:Profile > Channel Status > Instagram
Can I connect multiple Instagram accounts to WATI? No, you can only connect one Instagram account at a time. If you select multiple accounts, the connection will not be completed.
Facebook & Instagram Account Permissions
Why do I need to log in to Facebook during the setup? Instagram is managed through Facebook Business Suite, so you must log in to your Facebook Admin account to authenticate and link your Instagram Business account.
What happens if I don't grant the required permissions? If permissions are not granted, WATI will not be able to access your Instagram DMs, and the integration will not function correctly.