Summary
Are you facing this error when connecting your Instagram Account with WATI?
Here’s a guide that provides step-by-step instructions to connect your Instagram account to WATI through your Facebook page. It includes troubleshooting tips and detailed instructions for managing access settings in Meta Business tools.
Instructions
Follow these simple steps to ensure your Instagram account is successfully connected to WATI using your Facebook page:
Step 1: Access the Facebook Page Settings
Go to your personal Facebook account.
Navigate to Settings & Privacy > Page Setup > Page Access.
Step 2: Add Yourself as a User with Access
Under People with Facebook Access, ensure your account is added.
If your account is not listed, click Add New and add your account using your email, username, or phone number.
Step 3: Troubleshoot Access Issues
If you cannot add yourself or your account does not appear in the search results:
Confirm that you are the Admin of the page and have Full Access to your Meta Business Portfolio.
If you still cannot add yourself, add another user from your organization or company:
Grant them Full Access to the page.
Make sure the new user is not already added to the Business Manager
Step 4: Accept the Invitation
Once the new user accepts the invitation, ask them to use their credentials.
Have the user connect the Instagram account to WATI.
When connecting the page without Business Manager access, please select the option as shown in the screenshot below:
Step 5: Verify the Connection
This process should successfully connect your Instagram account to WATI. For more detailed guidance on Meta Business settings, refer to the Meta Business Help Center.
Frequently Asked Questions (FAQs)
General questions
1. Why can’t I connect my Instagram account to Wati?
This usually happens when your Facebook profile does not have full access to the Facebook page linked to your Instagram account. You must have admin-level permissions to complete the connection.
2. Do I need a Facebook page to connect Instagram to Wati?
Yes. Your Instagram account must be connected through a Facebook page before it can be linked to Wati.
3. Which Facebook account should I use during setup?
Use your personal Facebook account that has full access or admin permissions for the Facebook page.
Access and permissions
4. Where can I check or manage my page access?
Go to Settings & Privacy → Page Setup → Page Access to view who has access and manage permissions.
5. How do I add myself to the page with access?
Under People with Facebook Access, click Add New and add your account using your email, username, or phone number.
6. What access level is required to connect Instagram to Wati?
You need full access to the page to manage settings and complete the connection.
Troubleshooting and setup
7. What should I do if I cannot add myself or don’t have access?
Ask another user in your organization to be added with full access. After they accept the invitation, they can connect the Instagram account using their credentials.
8. How do I complete and verify the connection?
Accept the page access invitation, connect the page to Wati, and confirm the Instagram account appears successfully linked. If issues persist, review your Meta Business settings or check the Meta Business Help Center.