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Struggling to Connect Your Facebook Messenger with Wati? Here's the Fix.

Updated over 2 weeks ago

Summary

Are you facing this error when connecting your Facebook Messenger Account with WATI?

Error when connecting FB Messenger with WATI

Here’s a guide that provides a step-by-step instructions to connect your Facebook Messenger account to WATI through your Facebook page. It includes troubleshooting tips and detailed instructions for managing access settings in Meta Business tools.

Steps-by-Step Guide

Follow these simple steps to ensure your Facebook Messenger account is successfully connected to WATI using your Facebook page:

Step 1: Access the Facebook Page Settings

  1. Go to your personal Facebook account.

  2. Navigate to Settings & Privacy > Page Setup > Page Access.

Settings & Privacy > Page Setup > Page Access

Step 2: Add Yourself as a User with Access

  1. Under People with Facebook Access, ensure your account is added.

  2. If your account is not listed, click Add New and add your account using your email, username, or phone number.

People with Facebook Access

Step 3: Troubleshoot Access Issues

If you cannot add yourself or your account does not appear in the search results:

  1. Confirm that you are the Admin of the page and have Full Access to your Meta Business Portfolio.

  2. If you still cannot add yourself, add another user from your organization or company:

    • Grant them Full Access to the page.

Make sure the new user is not already added to the Business Manager

Step 4: Accept the Invitation

  1. Once the new user accepts the invitation, ask them to use their credentials.

  2. Have the user connect the Facebook Messenger account to WATI.

  3. When connecting the page without Business Manager access, please select the option as shown in the screenshot below:

Step 5: Verify the Connection

This process should successfully connect your Facebook Messenger account to WATI. For more detailed guidance on Meta Business settings, refer to the Meta Business Help Center.

Frequently Asked Questions (FAQs)

General Questions

  1. Why do I need to connect my Facebook Messenger account to WATI? → Connecting your Facebook Messenger account to WATI allows you to manage customer interactions efficiently, using features like automated messaging.

  2. Can I connect multiple Facebook Messenger accounts to WATI? → No, WATI supports connecting one Facebook Messenger account at a time. If you manage multiple accounts, you’ll need to switch between them manually.

Access and Permissions

  1. What if I don’t see the "Add New" option in Page Access? → Ensure you are logged into the correct Facebook account and have Admin access to the page. Without Admin rights, you won’t be able to add users.

  2. How do I check if I have Admin access to my Facebook page? → Go to Settings & Privacy > Page Setup > Page Access. Your role should be listed as "Admin" with Full Access.

  3. What if I cannot grant Full Access to another user? → Ensure the user has not been added already to the Business Manager. You can temporarily remove them or add another user without access to the Business Manager.

Troubleshooting

  1. Why is my account not appearing in the search when I try to add it? → This usually happens if your account is not set as Admin or lacks Full Access. Double-check your role in the page settings and your Meta Business Portfolio.

  2. What should I do if the new user I added doesn’t receive the invitation? → Ask them to check their email inbox, spam folder, and notifications on Facebook. Remove and re-add them to the page if they still don’t see it.

  3. How long does it take to connect Facebook Messenger to WATI? → Once all access and permissions are set correctly, the connection process should take only a few minutes.

Meta Business Portfolio

  1. What is Meta Business Portfolio, and why is it important? → Meta Business Portfolio is a tool that helps you manage your business assets like Facebook pages, Facebook Messenger accounts, and ad accounts. Proper setup is crucial for granting permissions and ensuring smooth integrations.

  2. Do I need Full Access to Meta Business Portfolio to connect to Facebook Messenger? → The user needs to have full access to the Business Manager or the page to connect to Facebook Messenger.

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