Summary
If you’re having trouble paying with a credit or debit card, this guide will help you identify and resolve common issues. Alternatively, if your card is declined - you can use this guide to troubleshoot. You’ll learn how to verify your card details, explore alternative payment methods, and understand when to contact your bank for assistance. By following these steps, you can quickly address and resolve payment problems.
Steps for Troubleshooting Payment Failures
Step 1: Check Your Card Details
Ensure sufficient funds are available on the card.
Verify card acceptance. Make sure your card type is supported. We accept most credit and debit cards.
International transactions should be enabled on your card.
Online transactions should be enabled on your card.
For India customers, please ensure your E-mandate has set up due to RBI regulations
Double-check card details:
Card number
Expiry date
CVV code (usually on the back of your card)
If everything looks correct and the issue persists, proceed to the next step.
Step 2: Try Other Payment Methods
If your card isn't working, consider using an alternative payment method - Credit Card, Debit Card, or PayPal for USD.
Step 3: Contact Your Bank
If your card details are correct and you have enough funds, contact your bank to find out why the payment was declined. You can do this by:
Call the number on the back of your card.
Using online or mobile banking services.
Information to Provide Your Bank
When contacting your bank, have these details ready:
Date and time of the payment attempt.
Currency and amount of the payment.
Reason for decline: Inform them that the payment was made to WATI.
Questions to Ask Your Bank
Is my card activated (if it’s new)?
Is my card enabled for international and online transactions?
Is this type of purchase allowed?
Was the payment flagged as fraudulent by mistake?
Following these steps can often resolve payment issues quickly and easily. If you’re still experiencing problems, contact our support team for further assistance.
Frequently Asked Questions (FAQs)
General Questions
Why was my card payment declined?
→ Card payments can be declined for several reasons, including insufficient funds, incorrect card details, or your bank blocking the transaction for security reasons.
What should I do if my card is not accepted?
→ Double-check your card details and ensure the card is supported. If the problem persists, consider using an alternative payment method.
Bank-Related Questions
How do I contact my bank about a declined payment?
→ You can call the customer service number on the back of your card or use your bank’s online or mobile banking services.
What information should I provide to my bank?
→ Share the date and time of the payment attempt, the currency and amount, and let them know the payment was made to WATI.
Why would my bank flag the payment as fraudulent?
→ Banks may flag transactions if they seem unusual or if international and online transactions are not enabled on your card. You can ask your bank to lift these restrictions.
Payment Alternatives
What other payment methods can I use?
→ We support various payment methods, such as credit card, debit card, or PayPal for USD.
Can I retry the payment with the same card?
→ Yes, but ensure you’ve corrected any errors or resolved issues with your bank before trying again.