This guide explains how Wati processes subscription payments and outlines our refund policy. It covers what is refundable, what is not, how payment authorization works, and what to do if you believe you are eligible for a refund.

Before subscribing to Wati or requesting a refund, review the sections below to understand how payments and refunds are handled.

As stated in our Terms and Conditions (Section 3.13), paid subscriptions are non-refundable unless:

Refunds or credits are not provided for:

This means that once a billing cycle has started, the fee for that period is generally not refundable. You can review the full policy here: View Terms and Conditions.

Before completing a subscription payment, you are required to:

“I authorize Wati.io to save this payment method and automatically charge it for any subscription associated with it.”

This step ensures you clearly understand that:

To complete your purchase, you must also:

You can review them here:

This confirmation ensures transparency and documents your consent before the transaction is processed.

If you believe you qualify for a refund based on applicable laws or a prior written agreement, follow these steps:

Our team will review your request and respond as soon as possible. If approved, refunds are typically processed within 5–10 business days. The exact timeline may depend on your bank or payment provider.

If you have questions about your subscription or billing details, we recommend reviewing your plan under the Billing Details before contacting billing team. This helps ensure faster resolution and clarity around your charges.

Wati paid subscriptions are non-refundable unless a refund is required by applicable law or a written agreement has been made with Wati.

No. Refunds or credits are not provided for partial periods of service.

No. Refunds or credits are not provided for upgrade requests, downgrade requests, or unused portions of a subscription.

Once a billing cycle has started, the fee for that billing period is generally not refundable.

Before completing a Wati subscription payment, you must enter your card details and confirm the authorization statement that allows Wati.io to save the payment method and automatically charge it for any associated subscription.

The payment authorization statement confirms that the payment method will be saved and that recurring charges will be automatically applied based on the selected subscription plan.

Yes. To complete the purchase, you must tick a checkbox confirming agreement to Wati’s Terms and Conditions and Wati’s Privacy Policy.

Agreement to Wati’s Terms and Conditions and Privacy Policy ensures transparency and documents your consent before the transaction is processed.

If you believe you qualify for a refund based on applicable laws or a prior written agreement, contact the Wati Billing Team and submit a refund request.

When submitting a refund request, provide your registered email address and your Wati Client ID so the support team can review the request.

If a refund request is approved, the refund is typically processed within 5–10 business days. The exact timeline may depend on the bank or payment provider.

Before contacting the billing team, review the subscription plan under the Billing Details section to better understand the charges and help ensure faster resolution.