Summary
This article explains why your WATI subscription charge might be higher than expected, typically due to recurring add-ons or multiple active services beyond your base plan. It guides you on how to check your billing details and what to do if you notice unexpected charges. If you have any questions or issues, the Billing Team is available to assist you.
Instructions
If you've noticed that your WATI subscription charge is higher than expected, it could be due to additional features or services added to your account. This guide will help you understand why this might happen and how you can check your billing details.
Possible Reasons for the Increased Price
1. Recurring Add-ons
Have you purchased any add-ons for your WATI account in the past? Many add-ons are recurring, meaning they automatically renew at the start of each billing cycle. These additional services will add to your total charge unless they are manually removed from your subscription.
2. Multiple Subscription Items
Your billing amount might include multiple active services or features in addition to your base plan. If you’ve added extra services to your subscription, they will be reflected in your total charge.
How to Verify Your Billing Details
To check the details of your current subscription and verify if any add-ons or extra services are included:
Access the Billing Portal: Log in to your WATI account and navigate to the Billing Portal.
Review Your Subscription Items: Check the list of active services to see if any add-ons or extra features are included.
Check Your Invoices: You can also view and download your invoices to confirm what you're being charged for. We recommend reviewing your Billing Portal regularly to ensure you're only subscribed to the services you need. If you no longer require an add-on, be sure to remove it before your next billing cycle to avoid unexpected charges.
Still Overcharged?
If, after reviewing your subscription details, you're still seeing unexpected charges, please reach out to our Support Team. We're happy to look into your account and resolve any issues.
Frequently Asked Questions (FAQs)
General Questions
1. Why did my WATI subscription charge increase?
→ The most common reason for an increase in your subscription charge is the addition of recurring add-ons or extra services to your plan. These services automatically renew at the start of each billing cycle unless manually removed.
2. What are recurring add-ons?
→ Recurring add-ons are additional services or features that you can purchase for your WATI account. These add-ons automatically renew with each billing cycle and will add to your monthly charge unless you cancel them.
3. How can I check if I have any recurring add-ons?
→ You can check for recurring add-ons by accessing your Billing Portal. Look for any active add-ons or extra services listed under your subscription.
Billing Details
4. How do I verify the details of my subscription?
→ To verify your subscription details and any active add-ons, log in to your WATI account and visit the Billing Portal. Review your current subscription plan and the services or add-ons that are included.
5. Can I remove an add-on if I no longer need it?
→ Yes, you can remove add-ons from your subscription. If you no longer need a specific add-on, make sure to cancel it before the next billing cycle to avoid further charges.
6. How can I download or view my invoices?
→ You can access your invoices through the Billing Portal. Simply follow the steps in the guide to view or download your invoices for a detailed breakdown of your charges.
Troubleshooting and Support
7. How can I avoid unexpected charges in the future?
→ To avoid unexpected charges, regularly check your Billing Portal to review your subscription and active services. If you no longer need certain features or add-ons, cancel them before your next billing cycle.