Summary
This article provides a step-by-step guide to cancelling your WATI subscription, whether you're on a trial or paid plan. It explains the automatic expiration of trial plans, the process for cancelling paid plans, and how to export important data before cancellation.
Instructions
Cancellation Guidelines
Cancelling a trial plan
If you're using the WATI Trial Plan, there's no need to worry about cancelling it manually. The trial plan will automatically expire once the trial period ends. You won't be charged unless you choose to upgrade to a paid plan.
Cancelling a paid plan
If you're a paid user and wish to cancel your subscription, follow these steps:
Step 1. Contact our Billing team
To cancel your subscription, please reach out to our billing team using the help widget available in your Wati Team Inbox. You can also reach out using the widget available in our help center.
To help us process your request faster, include the following details:
Client ID
Registered email address
Registered phone number
Step 2. Provide a cancellation reason
When submitting your cancellation request, please select one reason from the list below:
Issues with Meta
My account is banned (Commerce policy regulations).
I cannot get my business verification, green tick, or display name approved.
Switching to Regular WhatsApp Business
Switching to Another Provider
Your Business is Seasonal
Testing/exploring WhatsApp as a Channel
Project is Over
Other: Please specify your reason.
Important: Failure to provide all the details above may result in delays or an inability to process your cancellation request.
Step 3. Submit your request on time
Make sure to send your cancellation request at least 2 days before your subscription renewal date.
Step 4. Export Your Data
Before cancelling your subscription, we recommend exporting any important data to avoid losing access. This includes:
Chatbots: Download configurations for future use.
Approved Templates: Save copies for reference or reuse.
Saved Contacts: Export your contact lists. For more information or assistance, feel free to reach out to our support team.
Important
If your account is scheduled for cancellation, the Wallet will not be displayed and you will not be able to purchase additional credits.
To purchase credits after scheduling a cancellation, you must first remove the cancellation request. After the cancellation request is removed, the Wallet icon will become available again and you can proceed with purchasing credits.
This behavior is specific to accounts with a pending cancellation and does not apply to active, renewing accounts.
Frequently Asked Questions (FAQs)
Subscription cancellation
1. Do I need to manually cancel a Wati trial plan?
No. A Wati Trial Plan automatically expires when the trial period ends. You will not be charged unless you choose to upgrade to a paid plan.
2. How do I request cancellation of a paid Wati subscription?
To request cancellation of a paid Wati subscription, contact the Wati Billing team through the help widget in the Wati Team Inbox or the help center.
3. What information is required when submitting a cancellation request?
A cancellation request must include the following details:
Client ID
Registered email address
Registered phone number
4. When should I submit my cancellation request?
A cancellation request should be submitted at least 2 days before the subscription renewal date.
5. What happens if I do not provide all required cancellation details?
Failure to provide the required cancellation details may result in delays or an inability to process the cancellation request.
Data export
6. What data should I export before cancelling my Wati subscription?
Before cancelling a Wati subscription, it is recommended to export important data, including chatbot configurations, approved templates, and saved contacts.
Credits and wallet access
7. Why is the Wallet not visible?
If a Wati account is scheduled for cancellation, the Wallet icon is hidden and additional credits cannot be purchased. This behavior applies only to accounts with a pending cancellation request.
8. How can I purchase credits after scheduling a cancellation?
To purchase credits after scheduling a cancellation, you must first remove the cancellation request. Once the cancellation request is removed, the Wallet icon becomes available again and credits can be purchased.
9. Does the Wallet icon restriction apply to all Wati accounts?
No. The Wallet icon restriction only applies to accounts with a pending cancellation request. Active, renewing accounts are not affected.