Summary
This article provides a step-by-step guide to cancelling your WATI subscription, whether you're on a trial or paid plan. It explains the automatic expiration of trial plans, the process for cancelling paid plans, and how to export important data before cancellation.
Cancellation Guidelines
Cancelling a Trial Plan
If you're using the WATI Trial Plan, there's no need to worry about cancelling it manually. The trial plan will automatically expire once the trial period ends. You won't be charged unless you choose to upgrade to a paid plan.
Cancelling a Paid Plan
If you're a paid user and wish to cancel your subscription, follow these steps:
Step 1. Contact Our Billing Team
To cancel your subscription, please submit a request to our billing team using this ticket form. To help us process your request faster, include the following details:
Client ID
Registered email address
Registered phone number
Step 2. Provide a Cancellation Reason
When submitting your cancellation request, please select one reason from the list below:
Issues with Meta
My account is banned (Commerce policy regulations).
I cannot get my business verification, green tick, or display name approved.
Switching to Regular WhatsApp Business
Switching to Another Provider
Your Business is Seasonal
Testing/exploring WhatsApp as a Channel
Project is Over
Other: Please specify your reason.
Important: Failure to provide all the details above may result in delays or an inability to process your cancellation request.
Step 3. Submit Your Request on Time
Make sure to send your cancellation request at least 2 days (D-2) before your subscription renewal date. This ensures you won't be charged for the next billing cycle.
Step 4. Export Your Data
Before cancelling your subscription, we recommend exporting any important data to avoid losing access. This includes:
Chatbots: Download configurations for future use.
Approved Templates: Save copies for reference or reuse.
Saved Contacts: Export your contact lists. For more information or assistance, feel free to reach out to our support team.
Frequently Asked Questions (FAQs)
General Questions
1. Do I need to cancel my WATI Trial Plan manually?
→ No, the WATI Trial Plan will automatically expire at the end of the trial period. You won’t be charged unless you upgrade to a paid plan.
2. Will I lose access to my data when my trial ends?
→ Yes, once the trial ends, you will lose access to your account and its data unless you upgrade to a paid plan. Consider exporting important data before the trial expires.
Paid Plan Questions
3. How do I cancel my paid subscription?
→ To cancel your subscription, please submit a request to our billing team using this ticket form with your:
Client ID
Registered email address
Registered phone number
Ensure you send the request at least 2 days before your renewal date.
4. What happens if I cancel my subscription after the renewal date?
→ If you cancel after the renewal date, you will be charged for the current billing cycle. Your subscription will remain active until the end of the cycle, but it won’t renew for the next one.
5. Can I get a refund if I cancel my subscription in the middle of an active billing cycle?
→ No. Please read about WATI’s refund policy here.
6. Why do I need to provide a cancellation reason?
→ Providing a cancellation reason helps us improve our services and ensures that your request is processed quickly and accurately.
Data Management Questions
7. How can I export my data before cancelling?
→ You can export your data, such as chatbot configurations, approved templates, and contact lists, directly from your WATI account. Ensure this is done before cancelling to avoid losing access.
8. Can I recover my data after cancelling my subscription?
→ No, once your subscription is cancelled, access to your account and data will be revoked. We recommend exporting any essential information before submitting your cancellation request.
Cancellation Reason Questions
9. What should I include in my cancellation reason?
→ When submitting your cancellation request, select a reason from the provided list in the article. Common reasons include issues with Meta, switching to another provider, or ending a seasonal campaign.
10. Will my feedback impact my cancellation process?
→ It helps us address your concerns and improve our services. Failure to include the required details may delay or prevent the cancellation of your subscription.