Summary
This article provides a step-by-step guide to cancelling your WATI subscription, whether you're on a trial or paid plan. It explains the automatic expiration of trial plans, the process for cancelling paid plans, and how to export important data before cancellation.
Instructions
Cancellation Guidelines
Cancelling a trial plan
If you're using the WATI Trial Plan, there's no need to worry about cancelling it manually. The trial plan will automatically expire once the trial period ends. You won't be charged unless you choose to upgrade to a paid plan.
Cancelling a paid plan
If you're a paid user and wish to cancel your subscription, follow these steps:
Step 1. Contact our Billing team
To cancel your subscription, please reach out to our billing team using the help widget available in your Wati Team Inbox. You can also reach out using the widget available in our help center.
To help us process your request faster, include the following details:
Client ID
Registered email address
Registered phone number
Step 2. Provide a cancellation reason
When submitting your cancellation request, please select one reason from the list below:
Issues with Meta
My account is banned (Commerce policy regulations).
I cannot get my business verification, green tick, or display name approved.
Switching to Regular WhatsApp Business
Switching to Another Provider
Your Business is Seasonal
Testing/exploring WhatsApp as a Channel
Project is Over
Other: Please specify your reason.
Important: Failure to provide all the details above may result in delays or an inability to process your cancellation request.
Step 3. Submit your request on time
Make sure to send your cancellation request at least 2 days before your subscription renewal date.
Step 4. Export Your Data
Before cancelling your subscription, we recommend exporting any important data to avoid losing access. This includes:
Chatbots: Download configurations for future use.
Approved Templates: Save copies for reference or reuse.
Saved Contacts: Export your contact lists. For more information or assistance, feel free to reach out to our support team.
Frequently Asked Questions (FAQs)
Trial plan
1. Do I need to cancel my Wati trial plan manually?
No. Trial plans expire automatically at the end of the trial period, and you won’t be charged unless you upgrade to a paid plan.
2. Will I be charged after my trial ends?
No. You are charged only if you choose to upgrade to a paid plan before or after the trial ends.
Paid subscription cancellation
3. How do I cancel my paid Wati subscription?
You need to contact the Billing team using the help widget available in your Wati
Team Inbox or through the help widget in the Help Center.
4. What details do I need to provide when requesting cancellation?
You must share your Client ID, registered email address, and registered phone number to help process the request.
5. Do I need to provide a reason for cancellation?
Yes. You are required to select one cancellation reason from the provided list when submitting your request.
6. How early should I submit my cancellation request?
You should submit your cancellation request at least 2 days before your subscription renewal date.
Data and account access
7. What happens if I don’t provide all required details for cancellation?
Missing details may delay your request or prevent the cancellation from being processed.
8. Should I export my data before cancelling my subscription?
Yes. Once your subscription is cancelled, you may lose access to your data.
9. What data should I export before cancelling?
You should export chatbot configurations, approved template messages, and saved contact lists for future reference or reuse.
10. Can I get help exporting my data before cancelling?
Yes. You can contact the Wati support team if you need help exporting your data before cancellation.