Summary
This article explains how to send Catalog Templates in Wati, enabling you to share your product catalog directly with customers. This feature is ideal for showcasing new products and engaging potential buyers. You’ll learn how to connect your catalog, create a template, configure it, and submit it for approval.
Instructions
How to Send a Catalog Template
Follow these steps to send a catalog template through Wati:
1. Connect Your Catalog Account
Before sending a catalog template, ensure your catalog account is connected:
Navigate to Commerce in the menu.
Follow the steps to link your catalog account.
2. Create a Catalog Template
Once your catalog is connected, you can create a catalog template in two ways:
Click Create Template from the catalog section.
Or, go to the Templates page and click New Template Message.
3. Configure Your Template
Select the Marketing category.
Choose Catalog as the template type.
If the catalog image doesn’t update, click Sync Catalog to refresh it.
4. Submit for Approval
Click Submit to send your template for approval.
Once approved, you can start sending catalog templates to customers!
Frequently Asked Questions (FAQs)
General questions
1. What are Catalog Templates in Wati?
Catalog Templates allow businesses to send product catalogs directly to customers through Wati, making it easier to showcase and promote items.
2. Who can use Catalog Templates?
This feature is available to users with a connected catalog account in Wati. If you don’t see the feature, it may still be rolling out.
Setting up and using Catalog Templates
3. How do I connect my catalog account in Wati?
To connect your catalog account:
Navigate to Commerce in the menu.
Follow the instructions to link your catalog account.
4. How do I create a Catalog Template?
You can create a Catalog Template by:
Clicking Create Template from the catalog section.
Or, go to the Templates page and select New Template Message.
5. What category should I select when creating a Catalog Template?
Choose Marketing as the category and select Catalog as the template type.
Troubleshooting
6. Why isn’t my catalog image updating?
If your catalog image isn’t updating, click the Sync Catalog button to refresh it.
7. What should I do if I don’t see the option to send a Catalog Template?
If the feature isn’t available, it may still be rolling out. Ensure your catalog is properly connected and try again later.
Approval and sending
8. Do Catalog Templates need approval?
Yes, after creating your template, click Submit for approval. Once approved, you can start sending catalog messages.
9. How can I send Catalog Templates to my customers?
Once your template is approved, you can send catalog messages just like other template messages in Wati.