Summary
Want to make it easier for your customers to complete their orders on WhatsApp? With the Shopify Catalog Checkout feature in Wati, your customers can browse your product catalog and complete their checkout directly on your Shopify store. This guide will walk you through the steps to enable this feature if you're using Wati's Growth, Pro, or Business plans.
Instructions
What is Shopify Catalog Checkout?
The Shopify Catalog Checkout feature helps you create a smoother shopping experience for your WhatsApp customers. Once enabled, your customers can browse products in your WhatsApp catalog and complete their purchase using your Shopify checkout page — making the buying journey faster and easier.
Note: This feature is available only for customers on the Growth, Pro, or Business plans in Wati.
Steps to Enable Shopify Catalog Checkout in Wati
Follow these steps to enable the checkout flow for your WhatsApp catalog orders.
1. Go to the Catalog Setup Page
Log in to your Wati account.
From the top menu, click Commerce.
Alternatively, go to the Wati Shopify app and click Catalog.
This will take you to the catalog setup page.
2. Create and Sync Your Shopify Catalog
To create a catalog:
Sync your Shopify store with Wati.
Complete the catalog setup by following the 3-step process provided.
Need help setting up the catalog?
Refer to this guide:
How to enable the Catalog feature for your Wati WhatsApp API number - Wati Knowledge Base
Watch the video tutorial here: How to create Catalogs via Shopify
Important: By default, your catalog name will be Shopify Product Catalog. Please keep this name unchanged for proper setup.
3. Enable the Checkout Flow
Once your catalog is connected to Wati:
Go to the Settings section on the left-hand menu.
Enable the Checkout Flow option.
This will allow your customers to complete their purchase directly on your Shopify checkout page when ordering via WhatsApp.
Additional Options
When enabling the checkout flow, you also have the option to:
Customize the checkout flow template message sent to customers.
Add tags to catalog orders for better tracking and organization.
By setting up Shopify Catalog Checkout in Wati, you can provide your WhatsApp customers with a faster, more convenient way to complete their orders — helping improve customer satisfaction and streamline your sales process.
Frequently Asked Questions (FAQs)
General Questions
1. What is the Shopify Catalog Checkout feature in Wati?
→ The Shopify Catalog Checkout feature in Wati allows your WhatsApp customers to browse your product catalog and complete their purchase directly through your Shopify checkout page.
2. Who can access the Shopify Catalog Checkout feature in Wati?
→ This feature is available for users on Wati's Growth, Pro, and Business plans.
Setup and Configuration
3. How do I access the Catalog setup page in Wati?
→ You can access the Catalog setup page by clicking Commerce from the top menu in Wati or by clicking Catalog from the Wati Shopify app.
4. How do I create a catalog for my WhatsApp store in Wati?
→ You need to sync your Shopify store with Wati and follow the 3-step setup process provided within the Catalog setup page.
5. Where can I find help to enable the Catalog feature?
→ You can refer to this guide:
How to enable the Catalog feature for your Wati WhatsApp API number - Wati Knowledge Base
You can also watch the video tutorial: How to Create Catalogs via Shopify
Checkout Flow
6. How do I enable the Shopify Catalog Checkout flow in Wati?
→ Once your catalog is connected to Wati, go to the Settings section in the left-hand menu and enable the Checkout Flow option.
7. Can I change the checkout flow template message?
→ Yes, Wati provides an option to customize the checkout flow template message sent to customers.
8. Can I add tags to catalog orders?
→ Yes, Wati allows you to add tags to catalog orders for better tracking and management.
Catalog Management
9. What should I name my catalog when syncing with Shopify?
→ By default, your catalog will be named Shopify Product Catalog. It is recommended to keep this default name for proper setup.