Summary
Wati offers a free 14-day trial of higher-tier plans so you can explore advanced features and increased limits before upgrading. The Try Higher Plan option is only available to customers who are already on a paid Wati plan.
This guide explains how to start the trial, what you can do during it, and how it affects your current plan.
Instructions
How to start your free higher plan trial
You can activate your trial directly from your Wati account when the option is available.
Look for a banner, pop-up, or a navigation icon inviting you to try a higher plan.
Click on any of these prompts.
You will be redirected to the Try Higher Plan page.
On this page, you can:
View available higher-tier plans
Compare features across plans
Understand how each plan supports different use cases like marketing, sales, or support
Select the plan you want to try for 14 days free of cost
Once selected, your 14-day trial will begin immediately.
Important things to know about your trial
Billing behavior during the trial
Since you are already on a paid Wati plan, your current billing cycle continues as usual. The higher plan trial runs alongside your existing subscription.
Feature usage and limits
If a feature exists in both your current plan and the trial plan, your current plan’s limits are used first. After those limits are exhausted, the higher trial limits become available.
Data created during the trial
Data created within your current plan limits is fully retained after the trial ends.
Data created using higher-plan-only features or limits will be removed once the 14-day trial ends unless you upgrade to the higher plan.
Ending your trial
You can cancel or stop the trial at any time.
To cancel the trial:
Go to Settings > Account Details
Open Try a Higher Plan under Billing Information
Select Cancel Trial
Follow the confirmation steps
You can also choose to upgrade to the higher plan at any point during or after the trial period.
Frequently Asked Questions (FAQs)
Higher Plan Trial in Wati
1. Who can access the Try Higher Plan option in Wati?
The Try Higher Plan option is available only to customers who are already on a paid Wati plan. Users on non-paid plans cannot access this option.
2. What is the Try Higher Plan feature in Wati?
The Try Higher Plan feature allows eligible customers to activate a free 14-day trial of a higher-tier Wati plan to explore advanced features and increased usage limits before upgrading.
Activating the trial
3. How can a customer start the free higher plan trial?
A customer can start the free higher plan trial by selecting the Try Higher Plan option in their Wati account, then clicking on the available prompt to open the trial selection page and choosing a plan.
4. What options are available on the Try Higher Plan page?
The Try Higher Plan page allows customers to view available higher-tier plans, compare features across plans, understand use cases such as marketing, sales, or support, and select a plan to start a 14-day trial.
5. When does the higher plan trial start?
The higher plan trial starts immediately after a customer selects a higher-tier plan on the Try Higher Plan page.
Billing, usage, and data behavior
6. How does billing work during the higher plan trial?
During the higher plan trial, the existing paid Wati subscription continues its normal billing cycle while the trial runs in parallel.
7. How are usage limits applied during the trial?
During the trial, usage limits from the current paid plan are consumed first. After those limits are used, the higher trial limits become active.
8. What happens to data created during the higher plan trial?
Data created within the existing plan limits is retained after the trial ends. Data created using higher-plan-only features or limits is removed after the 14-day trial ends unless the customer upgrades to the higher plan.
9. Can the higher plan trial be canceled?
The higher plan trial can be canceled at any time through the account settings in Settings > Account Details, under Try a Higher Plan in Billing Information.