Summary
This article explains how to access and analyze your Wati credit usage history, including detailed data in Raw Data, Daily View, and Monthly View. It helps you track and manage your credit consumption, with role-based access for top-ups and data analysis.
Note: Broadcasts are now Campaigns – same powerful features, updated name!
Instructions
To manage your budget effectively, you can view your credit expenditure details through the Credit Usage History in your Wati account. This feature allows you to track your credit consumption and analyze it based on different time periods, making it easier to control your spending.
Accessing Credit Usage History
Follow these steps to view your credit usage history:
Click on the Wallet icon in your account dashboard.
Select Credit Usage History from the menu.
Date Selection
The credit data is organized into three sections: Raw Data, Daily View, and Monthly View. You can choose a custom time period for analysis using the Date Picker.
Data Range: The available data covers the past six months.
Raw Data: You can view up-to-date information for credit consumption, with details available up until the current day.
Daily and Monthly Views: These views display data for the previous day at most. The date range is based on UTC time, so it may not match your local time zone.
Raw Data
The Raw Data section provides detailed, unaggregated records for each credit transaction. Here’s the information included for each transaction:
Timestamp: The exact time (in UTC) when the credit was consumed.
Credit Amount: The number of credits used.
Destination Country: The country to which the conversation was sent.
Conversation Type: The type of conversation that used the credits, such as Authentication, Service, Marketing, or Utility.
Daily View
In the Daily View, the data is aggregated by day, showing the total credit consumption for each day. It breaks down usage by conversation type, making it easy to see your daily credit spending patterns.
Monthly View
The Monthly View provides a high-level overview of your credit usage throughout the month. It aggregates credit consumption by day and categorizes it by conversation type, helping you spot trends and plan your budget more effectively.
User Roles and Access
Only users with specific roles: Administrator, Billing Manager, or Campaign Manager - can top up Wati credits. To learn more about different user roles and their permissions, refer to the Detail Access Menu for each role.
Frequently Asked Questions (FAQs)
General questions
1. What is Credit Usage History in Wati?
Credit Usage History shows how your Wati credits are consumed over time, helping you track and analyze your spending.
2. How can I access my credit usage history?
Click the Wallet icon in your Wati dashboard and select Credit Usage History from the menu.
Data views and time range
3. What views are available in Credit Usage History?
You can view your data in three formats: Raw Data, Daily View, and Monthly View.
4. How far back can I view my credit usage data?
Credit usage data is available for the past six months.
5. Why do Daily and Monthly views not show today’s data?
Daily and Monthly views display data up to the previous day and are based on UTC time, which may differ from your local time zone.
Raw data details
6. What information is included in Raw Data?
Raw Data includes the timestamp, credit amount used, destination country, and conversation type for each transaction.
Roles and access
7. Who can top up Wati credits?
Only users with the Administrator, Billing Manager, or Campaign Manager roles can top up Wati credits.
8. Can all users view credit usage data?
All users can view credit usage history, but only specific roles have permission to manage top-ups.