Summary

The AI Co-pilot add-on helps you unlock Wati’s AI-powered features using a credit-based system. Each time you use an AI feature - such as generating template messages, getting suggested replies, or viewing analytics insights - credits are consumed. This article explains how the system works, what’s included in your plan, and what to do when you run out of credits.

Instructions

How AI Co-pilot works

Every time you use an AI feature in Wati, a certain number of credits are consumed based on the action performed; for example when you use CSAT summary - it will use 1 credit. Here’s how it works:

Each AI feature has a specific credit cost per use. Credits are deducted as soon as you request to use the feature.
The total usage is counted against your monthly credit limit.
If you have purchased the AI Co-pilot add-on, you will get some free credits initially based on your Wati plan. When the free credits are exhausted and you need more, you can purchase additional credits.

AI Co-pilot features that consume credits

AI Translation – Instantly translate incoming and outgoing messages using AI.
Suggested Reply – Get AI-based message suggestions.
Conversation Summary – Automatically summarize long chat threads.
Analytics Insights – View AI-driven insights on chat performance.
CSAT Prediction – Predict customer satisfaction scores using AI.

Benefits of using AI Co-pilot

Using AI Co-pilot helps you get more out of Wati’s automation features:

Saves time: Automates repetitive tasks and responses.
Improves quality: Delivers professional, AI-enhanced outputs.
Offers deeper insights: Analyzes data to provide better context.
Enhances customer experience: Helps you respond faster and more effectively.

What’s included in your plan

Every subscription plan includes a set number of free AI credits each month. These credits automatically reset on the 1st of every month.

Plan	Monthly Credits
Growth	250
Pro	500
Biz	1500

What happens when you upgrade or downgrade the number of credits?

Upgrading: You can upgrade at any time. The additional credits will be added immediately, and you’ll be charged on a prorated basis for the rest of the billing cycle.
Downgrading: You can downgrade whenever you want. The change will take effect in your next billing cycle, and your current plan will remain active until then.

What happens when you exceed your credit limit?

If you reach your monthly limit, AI-related actions will stop working until you top up. Here’s what you can expect:

AI features become temporarily unavailable for all operators on the plan.
You’ll receive notifications via email and in-app when you reach 75%, 90%, and 100% of your usage.
To continue using AI features, you’ll need to purchase additional AI Co-pilot add-on credits.

How to check your AI Co-pilot usage

You can monitor your AI Co-pilot credit usage in the same way you check Automation Triggers. This lets you stay on top of your remaining credits and avoid interruptions.

To track your AI Co-pilot credits usage for the current month, follow these steps:

1. On Wati, click on More.

2. Select Account Details.

3. On the left navigation menu, click on Your Plan.

4. Look for the AI Co-pilot section to view your current trigger limit and usage for the month.

How to purchase additional AI Co-pilot add-ons

Purchasing extra AI Co-pilot add-on credits follows the same process as buying Automation Triggers. Simply go to your Wati dashboard and follow the prompts to top up.

To purchase more AI Co-pilot credits, you can purchase the Add-On Automation Triggers. Here’s how to do it:

1. On Wati, click on More.

2. Select Account Details.

3. In the left navigation menu, click on Your Plan.

4. Under the Add-ons section, click Buy AI Co-pilot credits.

Frequently Asked Questions (FAQs)

1. What is the monthly limit for each plan?

Each plan includes a fixed number of AI Co-pilot credits per month. The limit depends on the plan you’re subscribed to.

Plan	Monthly Credits
Growth	250
Pro	500
Biz	1500

2. How will I be billed for the AI Co-pilot add-on?

The billing cycle for the AI Co-pilot add-on follows the same cycle as your main Wati plan. If you purchase additional credits in the middle of a billing cycle, you’ll be charged on a prorated basis.

3. What happens if I don’t top up after using all my credits?

AI features will be paused until new credits are added. Once topped up, all AI features will resume as usual. Or you can use the AI features again when the monthly cycle resets.