Summary
Wati has introduced a new billing information section to help collect required company and tax-related details for future compliance needs.
This article explains what has changed, who can see this section, and how it works.
Instructions
Overview
To support tax compliance, Wati has introduced a new section where you can manage your company billing and tax information.
The billing information you provide is used to calculate applicable taxes if Wati is registered for VAT or GST in your jurisdiction.
Updating your Billing Information does not collect or process any tax payments. It is used only to determine the correct tax treatment for your invoices.
What’s changing
New billing information section
Wati has introduced a new billing information section where you can enter and manage your company billing and tax details directly in Wati.
This information helps Wati calculate applicable taxes when required in jurisdictions where Wati is registered for GST or VAT.
How to update your billing information in Wati
Follow these steps to update your billing information in Wati:
Log into your Wati account.
Go to Settings > Account Details.
Under Billing Information, select Billing Details.
Update your company and tax details in the Billing Information section.
Important notes
No tax payments are collected through this section.
Wati is only gathering billing information at this stage.
Who can update Billing Information?
Who can access this section
The billing information section is restricted and visible only to users with the following roles:
Administrator
Billing Manager
Login behavior
If your Billing Information is incomplete, Administrators and Billing Managers will see a prompt to complete it when they sign in.
The pop-up asks you to select whether you are registering as an Individual or a Business.
If you select Business, you'll be redirected to the Billing Information page and you'll typically be asked to provide:
Company name
Billing address
Business type (Individual or Business)
GST Identification Number (GSTIN) or VAT registration number, where applicable
Is this mandatory?
If you're using Wati for a registered business in a jurisdiction where GST or VAT applies, you should keep your Billing Information up to date so the correct tax treatment can be applied to your invoices.
Note: If your organization is a non-revenue-generating entity and does not have a GST number, enter N/A in the GST ID field under Billing Information in your Wati account.
GST Information
This GST Information section applies only to customers whose Wati billing account is subject to India's GST regulations.
The following information explains how GST applies to your Wati subscription and why some GST-exempt businesses may also need to provide a GST Identification Number (GSTIN).
Why do some GST-exempt businesses need to provide a GSTIN?
Some businesses, such as certain healthcare providers and educational institutions, may provide services that are exempt from Goods and Services Tax (GST). However, this exemption applies only to the services they provide to their customers. It does not automatically apply to services they purchase, such as their Wati subscription.
When you purchase Wati, which is a software service provided by a supplier outside India, the transaction is treated separately under India's GST regulations. In these cases, the recipient of the service may be required to pay Integrated Goods and Services Tax (IGST) under the Reverse Charge Mechanism (RCM).
If the Reverse Charge Mechanism applies, Indian GST regulations require the recipient to register for GST, regardless of whether their own business activities are otherwise GST-exempt.
Note: Not all healthcare providers or educational institutions qualify for GST exemption. Whether your organisation's services are GST-exempt depends on the nature of your business and the applicable GST regulations.
How does this affect your Wati subscription?
GST applies to your purchase of Wati's services, even if your organisation provides GST-exempt services.
If you have provided a valid GST Identification Number (GSTIN) in your Wati billing information:
Wati will not collect GST on your invoice.
Instead, the Reverse Charge Mechanism (RCM) applies, which means you are responsible for self-assessing and paying the applicable GST directly to the tax authorities.
If you have not provided a valid GSTIN in your Wati billing information:
Wati is required to collect GST on your invoice.
Wati will remit the collected GST to the tax authorities on your behalf.
Important: If your organisation provides GST-exempt services, your GST exemption remains unchanged. The GST treatment described above applies only to your purchase of Wati's services and does not affect the GST treatment of the services you provide to your customers.
Do you need to register for GST?
If you are not currently registered for GST and the Reverse Charge Mechanism (RCM) applies to your purchase of Wati's services, you may need to register for GST before you can provide a valid GSTIN in your Wati billing information.
If you're unsure whether GST registration is required for your organisation, we recommend consulting your tax advisor.
Is GST applicable if your Wati subscription is billed in USD?
Yes. GST applicability is determined by the applicable tax regulations in your jurisdiction, not by the billing currency. If your Wati subscription is billed in USD, GST may still apply.
If you provide a valid GST Identification Number (GSTIN), the Reverse Charge Mechanism (RCM) applies and Wati will not collect GST on your invoice. If you do not provide a valid GSTIN, Wati is required to collect GST on your invoice and remit it to the Indian tax authorities.