Summary
Wati has introduced a new Company billing information section to help collect required company and tax-related details for future compliance needs.
This article explains what has changed, who can see this section, and how it works.
Instructions
Overview
To support proper company taxation filing, Wati is enabling a new section in the application where customers can enter their company billing details on their own.
The billing information you provide is used to calculate applicable taxes if Wati is registered for VAT or GST in your jurisdiction.
This change focuses only on collecting information and does not involve any tax payments.
What’s changing
New company billing information section
A new Company billing information form has been added in Wati.
How to update your billing information in Wati
Follow these steps to update your billing information in Wati:
Log into your Wati account.
Go to Settings > Account Details.
Under Billing Information, select Billing Details.
Update the details under Billing Information section.
Important notes
No tax payments are collected through this section.
Wati is only gathering company billing information at this stage.
Visibility and permissions
Who can access this section
The Company billing information section is restricted and visible only to users with the following roles:
Administrator
Billing Manager
Login behavior
If your billing profile is missing tax information, a pop-up will appear when an Administrator or Billing Manager logs in.
The pop-up asks you to select whether you are registering as an Individual or a Business.
If you select Business, you'll be redirected to the Billing Information page to provide your company name, billing address, and tax registration details (such as your GST or VAT registration number, where applicable).
Is this mandatory?
If you're using Wati for a registered business in a jurisdiction where GST or VAT applies, we strongly recommend updating your billing information.
Frequently Asked Questions (FAQs)
Overview
1. What is the Company billing information section in Wati?
The Company billing information section is a new area in Wati where customers can enter their company and tax-related billing details. It helps Wati collect the information required for future compliance needs.
2. Why is Wati collecting company billing information?
Wati is collecting company billing information to support proper company taxation filing and future compliance requirements.
3. How is the billing information used?
The billing information you provide is used to calculate applicable taxes if Wati is registered for VAT or GST in your jurisdiction.
4. Does the Company billing information section collect tax payments?
No. The Company billing information section is only used to collect company billing information. It does not collect any tax payments.
Updating billing information
5. How do I update my billing information in Wati?
To update your billing information, log in to your Wati account, go to Settings > Account Details, select Billing Information > Billing Details, and update the information in the Billing Information section.
Access and permissions
6. Who can access the Company billing information section?
Only users with the Administrator or Billing Manager role can access the Company billing information section.
Login experience
7. What happens if my billing profile is missing tax information?
If your billing profile is missing tax information, a pop-up appears when an Administrator or Billing Manager logs in. The pop-up asks whether you are registering as an Individual or a Business.
8. What happens if I select Business in the pop-up?
If you select Business, you are redirected to the Billing Information page, where you can provide your company name, billing address, and tax registration details, such as your GST or VAT registration number where applicable.
Requirements
9. Is updating my billing information mandatory?
If you are using Wati for a registered business in a jurisdiction where GST or VAT applies, Wati strongly recommends updating your billing information.