Summary
This article explains what to do if your WATI account is unexpectedly paused due to unpaid invoices. Cannot access your WATI account? Don’t worry! This guide will help you through checking your outstanding invoices, how to request reactivation of your account and provide tips to help resolve the issue quickly. If you need further help, the Billing Team is available to assist you.
Instructions
If your WATI account has been paused, it is often due to unpaid invoices. When there are outstanding balances on your account, it may be temporarily suspended until the payment is made. Here's what you need to know and how to resolve the issue.
Common Reason for Account Suspension
The most common reason for an account suspension is non-payment of invoices or overdue invoices. If you have unpaid invoices, your account may be paused until these are settled.
How to Check Unpaid or Overdue Invoices
To check for any unpaid invoices, follow these simple steps to access your Billing Portal and review your invoice history:
Log in to your WATI account.
Navigate to the Billing Portal.
Look for any outstanding invoices that may need attention.
What to Do If Your WATI Account Is Suspended or Deactivated
If you attempt to log in and see the message:
Please reach out to our support team.
This indicates that your account has been suspended due to billing issues.
Steps to Request Reactivation:
Contact our support team.
Provide Your Details: Include the following information for verification:
Your WATI Registered Email Address
Your WATI Phone Number
Your WATI Client ID
Additional Information for Faster Resolution
To help speed up the process, consider providing proof of payment, such as:
A copy of any invoices related to your WATI subscription
Payment receipts or transaction details This will help our Billing Team verify your account more quickly and assist with reactivating your account.
Need More Help?
If you have any questions or need additional assistance, don’t hesitate to reach out to our Support Team. They are ready to help resolve any billing-related issues and reactivate your account as soon as possible.
Frequently Asked Questions (FAQs)
General Questions
Why is my WATI account paused? Your account is most likely paused due to unpaid invoices. If you have an outstanding balance, your account may be temporarily suspended until the payment is made.
How can I check if I have unpaid invoices? You can check for unpaid invoices by accessing your Billing Portal. Follow the steps to view any outstanding invoices that may need to be paid.
Steps to Resolve Account Suspension
What information do I need to provide to reactivate my account? When contacting the Billing Team for reactivation, make sure to include the following details:
Your WATI Registered Email Address
Your WATI Phone Number
Your WATI Client ID
How can I speed up the reactivation process? To help the Billing Team verify your account faster, you can share copies of any invoices or payment receipts related to your WATI subscription. This will help them quickly locate and confirm your payment.
Can I still access my account while it is paused? No, if your account is suspended, you will not be able to access it until the billing issue is resolved.
Billing and Payment Questions
How can I view and download my invoices? To view or download your invoices, go to the Billing Portal and follow the steps outlined in the relevant guide.
What happens if I don’t resolve the unpaid invoice? If you do not resolve the unpaid invoices, your account will remain suspended and you will not be able to access your services. It's important to settle the balance to restore your account.