Summary

If your Wati account is paused, it’s usually because of unpaid or overdue invoices.

This guide shows you how to:

Check for outstanding invoices
Confirm the reason for suspension
Request account reactivation
Speed up the review process

Instructions

Why your account is paused

Accounts are automatically paused when invoices remain unpaid past the due date.

This is a temporary suspension. Your access is restored after payment is verified.

How to check for unpaid invoices

Start by confirming whether you have any pending payments.

Log in to your Wati account
Go to Billing portal
Review your invoices
Look for any unpaid or overdue status

If you see outstanding invoices, complete the payment first.

How to confirm if billing caused the suspension

When signing in, you may see this message: Please reach out to our support team.

This typically means your account is suspended due to billing issues.

How to request account reactivation

After completing payment, contact support to restore access.

Step 1: Contact support

Contact our support team using the help widget available in your Wati Team Inbox. Alternatively, you can also use the help widget available in our help center to reach out to us.

Step 2: Share your account details

Include:

Registered email address
Wati phone number
Wati Client/Tenant ID

This helps the team locate your account faster.

How you can speed up this process (recommended)

Providing proof of payment can reduce back-and-forth. When reaching out, make sure you share:

Invoice copy (if available)
Payment receipt or transaction details

This allows the Billing team to verify your payment quickly and reactivate your account sooner.

Frequently Asked Questions (FAQs)

Account suspension basics

1. Why is my Wati account paused?

Your account is usually paused because one or more invoices are unpaid or overdue. This is a temporary suspension until payment is completed and verified.

2. Is the suspension permanent?

No. The pause is temporary. Your access will be restored once your payment is confirmed by the billing team.

3. How can I confirm that billing caused the suspension?

When you try to log in, you may see a message asking you to contact support. This typically indicates the suspension is related to unpaid invoices.

Checking payments

4. How do I check if I have unpaid invoices?

Log in to your Wati account, open the Billing portal, and review your invoices. Look for any marked as unpaid or overdue.

5. What should I do if I find an overdue invoice?

Complete the payment first. Once the invoice is paid, you can contact support to request reactivation.

Reactivation process

6. What details should I share with support?

Provide your registered email address, Wati phone number, and Wati Client/Tenant ID so the team can quickly locate your account.

7. Can I speed up the reactivation process?

Yes. Share proof of payment, such as the invoice copy and payment receipt or transaction details, to help the billing team verify your payment faster.