Summary
This article explains how admins and billing managers can access or update billing details, view billing history, and download invoices. Follow the step-by-step instructions below to manage your Wati subscription and keep your billing information up to date.
Instructions
Who can access the billing portal?
Only admins and billing managers can access the Billing Portal. If you are an admin but do not see the Billing option in your account, contact our support team for assistance.
How to access your billing details
Follow these steps to view or manage your billing details.
1. Log in to your Wati account
Make sure you have an admin or billing manager access.
If you do not have the required permissions, you will not see the billing options.
2. Go to account details.
Go to Settings and select Account Details from the dropdown list.
3. Open billing details
You will see Billing Details available under Billing Information.
Click on Billing Details.
You will now see your subscription and billing information.
How to update payment method
If you need to change your billing details:
Go to Billing Details.
Click on Manage payment method.
Update the required information.
Save your changes.
Make sure your billing information is accurate to avoid payment issues.
Note:
Under Account Information, you can view your account information such as name, company name, and more.
If you would like to update your registered email address or primary account details that appear on the invoices, please contact our billing team for assistance.
How to view billing history
To see your previous transactions and invoices:
Go to Billing Details and click on Manage payment method.
Click on the Billing History section to view your billing history
You will see a list of past payments and invoices.
How to download your Wati invoices
To download a copy of an invoice:
Go to the Billing History section.
Find the invoice you want.
Click Download.
The invoice will be saved to your device. If you need older invoices:
Scroll down to view additional records.
Need help?
If you are unable to access the billing details or are facing any issues, contact our support team. We'll help you resolved these as soon as possible!
Frequently Asked Questions (FAQs)
Access and permissions
1. Who can access the Billing Portal?
Only admins and billing managers can access the Billing Portal.
2. What should I do if I am an admin but cannot see the Billing option?
If you are an admin but do not see the Billing option in your account, contact the support team for assistance.
3. What happens if I do not have admin or billing manager access?
If you do not have admin or billing manager access, you will not see the billing options in your Wati account.
Accessing billing details
4. How do I access my billing details in Wati?
To access your billing details: 1. Log in to your Wati account with admin or billing manager access. 2. Go to Settings. 3. Select Account Details from the dropdown list. 4. Under Billing Information, click Billing Details. You will then see your subscription and billing information.
Viewing billing history
5. How do I view my billing history?
To view your billing history: 1. Go to Billing Details. 2. Click Manage payment method. 3. Open the Billing History section. You will see a list of past payments and invoices.
Downloading invoices
6. How do I download a Wati invoice?
To download a Wati invoice: 1. Go to the Billing History section. 2. Find the invoice you want to download. 3. Click Download. The invoice will be saved to your device.
7. How can I find older invoices?
To find older invoices, go to the Billing History section and scroll down to view additional records.
Getting support
8. What should I do if I cannot access billing details or face billing issues?
If you are unable to access billing details or are facing any billing-related issues, contact the support team for assistance.