Summary
WhatsApp Flows help you collect information such as leads, feedback, bookings, surveys, and customer requests. With the new Responses and Analytics experience, you can view every flow submission in one place, track flow performance, export response data, and share flows through template messages and campaigns.
Each flow submission is stored as a separate record, giving you a complete history of customer responses without overwriting previous submissions.
Note: This feature is available on the Pro and Business plans.
Instructions
View flow responses
You can view all submissions for a published flow from a dedicated Responses page.
Go to WhatsApp Flows.
Select a published flow.
Open the Responses tab.
The Responses page displays:
Contact name
Receiver phone number or username
Submission date and time
Responses submitted through the flow
Each submission is stored as a separate record, including multiple submissions from the same contact.
Filter responses by date
Use the date filter to view responses from a specific time period.
Available options include:
Today
Last 7 Days (default)
Last 30 Days
Last 60 Days
All Time
Custom date range
Customize the response table
You can choose which fields appear in the Responses table.
Click Edit Columns.
Select the fields you want to display.
Save your changes.
You can:
Show or hide flow-specific fields
Save your preferred column layout
Configure column settings separately for each flow
Note:
The Contact Name column cannot be hidden.
At least one flow field must remain visible.
Export flow responses
You can export flow responses for reporting and analysis.
Click Export on the Responses page.
Select one of the following options:
All Responses
Filtered Responses
Click Export.
The export is processed in the background and downloaded as a CSV file when ready.
You will receive a notification once the export is available.
Track flow performance
The Flows listing page includes analytics that help you understand how your flows are performing.
Available metrics include:
Triggered – Number of times the flow was sent
Completed – Number of completed submissions
Created Date – Date the flow was created
Last Updated Date – Date the flow was last modified
Published flows with responses also include a View Responses option for quick access.
Send flows through template messages and campaigns
You can attach a published flow to a template message and distribute it through:
Campaigns
Template API
To add a flow to a template:
Select a published flow.
Customize the button text.
Save and submit the template.
Customers can open and complete the flow directly from the template message.
Build flows with dropdown fields
Flow Builder supports dropdown fields, making it easier to collect structured responses.
Dropdown fields support:
Up to 200 options
Single-select responses
Optional required field settings
Build flows with multiple screens
You can create multi-step flows by adding multiple screens.
With multiple screens, you can:
Add additional screens to a flow
Reorder screens
Delete screens that are no longer needed
This helps you create more detailed forms and guide customers through longer workflows.
Important notes
Historical flow responses are not included in the new Responses page. Only submissions received after this feature becomes available are displayed.
Every new submission is stored separately, even when the same contact submits a flow multiple times.
Response exports are available in CSV format.
Only published flows can be attached to template messages.
Flows can be shared through both Campaigns and the Template API.
A flow cannot be deleted while it is being used by a chatbot or template.
Dropdown fields support a maximum of 30 options.
Availability
1. Which Wati plans include WhatsApp Flows Responses and Analytics?
The Responses and Analytics feature for WhatsApp Flows is available on the Pro and Business plans.
Flow responses
2. Does Wati keep multiple submissions from the same contact?
Yes. Every flow submission is stored as a separate record, even if the same contact submits the same flow multiple times. Previous submissions are not overwritten.
3. Can I export WhatsApp Flow responses?
Yes. Flow responses can be exported as a CSV file. You can export either all responses or only the responses that match the applied filters.
4. Are historical flow responses included in the new Responses page?
No. The new Responses page displays only submissions received after the feature became available. Historical flow responses are not included.
Analytics
5. What flow performance metrics are available?
The Flows listing page displays the following metrics for each flow:
Triggered – The number of times the flow was sent.
Completed – The number of completed submissions.
Created Date – The date the flow was created.
Last Updated Date – The date the flow was last modified.
Sharing flows
6. Can I send a WhatsApp Flow through a template message or campaign?
Yes. Published WhatsApp Flows can be attached to template messages and shared through Campaigns or the Template API, allowing customers to complete the flow directly from the message.
7. Can I delete a flow that is being used by a chatbot or template?
No. A flow cannot be deleted while it is being used by a chatbot or a template.
Flow builder
8. Do dropdown fields support multiple selections?
No. Dropdown fields support single-select responses only and can contain up to 30 options.
9. Can I create a WhatsApp Flow with multiple screens?
Yes. Flow Builder supports multiple screens, allowing you to create multi-step flows by adding, reordering, or deleting screens as needed.