Manage comments on your Facebook Page posts directly from Wati’s Team Inbox. View posts and comment threads, reply publicly to comments, or send private messages to commenters without leaving Wati.

Facebook Comments is available to Wati users who already have integrated Facebook Messenger and have access to Facebook Messages in their Wati account.

No additional permissions are required if you already have access to Facebook Messages.

Facebook Comments is available on:

Facebook Comments is available as a separate section in Team Inbox.

Facebook Comments is separate from Facebook Messages, so your existing Facebook Messenger conversations are not affected.

The Facebook Comments section shows your Facebook Page posts and their comment activity.

For each post, you can see:

To view comments on a post:

Comments are sorted based on the most recent reply activity.

Each comment displays:

You can also select the link in the post details to open the original post on Facebook.

You can reply directly to a Facebook comment from Team Inbox. Your reply is posted publicly in the same comment thread.

Your reply appears publicly in the comment thread.

Replies posted by your business account are labeled Author, making them easy to distinguish from customer comments.

You can send a private message to a commenter directly from their comment.

You should see the indicator near reply text box that you are replying to the commenter privately via Direct Message.

The message is sent privately to the commenter. The resulting conversation appears in Facebook Messages with a label indicating that it originated from a Facebook comment.

Meta limits the time during which you can send a private reply to a comment.

If the private reply window has expired:

Facebook Comments has its own section in Team Inbox. Your existing Facebook Messenger conversations continue to work separately.

When a private reply is sent to a commenter, the resulting conversation appears in Facebook Messages.

A person who comments on your Facebook Page is not automatically added to your Wati contacts.

A commenter is added as a contact only when you initiate a private reply or direct message with them.

By default, you can browse up to the 600 most recent posts from the time your Facebook Page was connected to Wati.

When replying publicly to a Facebook comment, the composer supports:

The following are not supported in the comment composer:

Facebook Comments is available to Wati users who have already integrated Facebook Messenger and have access to Facebook Messages in Wati. No additional permissions are required if you already have access to Facebook Messages.

Facebook Comments is available as a separate section in Team Inbox. To access it, log in to Wati, go to Team Inbox, and select Facebook Comments from the left sidebar.

For each Facebook Page post, you can see the post thumbnail and preview, post date and time, number of comments, and number of likes. You can open a post to view its comments and expand a comment to see its replies.

Yes. You can reply publicly to a Facebook comment from Team Inbox. Your reply is posted in the same comment thread and is labeled Author. The comment composer supports text and emojis, but does not support voice notes or message templates.

Yes. You can send a private message to a commenter by selecting the Direct Message icon next to their comment. The resulting conversation appears in Facebook Messages with a label showing that it originated from a Facebook comment.

Meta limits the time during which you can send a private reply to a comment. Once the private reply window expires, the private reply option is disabled in Wati, and Wati displays a reason explaining why the message cannot be sent.

No. A person who comments on your Facebook Page is not automatically added to your Wati contacts. A commenter is added as a contact only when you initiate a private reply or direct message with them.

By default, you can browse up to the 600 most recent posts from the time your Facebook Page was connected to Wati.