Summary
In certain situations - such as unpaid balances, violations of our terms or policies, suspected misuse, fraud, or security concerns - we may need to restrict or terminate an account.
When this happens, we follow a structured process to ensure:
Access is removed promptly and securely
Billing is stopped or adjusted appropriately
Account data is handled according to our policies
All actions are properly recorded for compliance and audit purposes
Our goal is to maintain a safe, secure, and reliable experience for everyone using the platform.
This guide explains when and how an account may be terminated by Wati and what customers can do after the termination.
Instructions
When an account may be terminated by Wati
In some cases, we may need to suspend or terminate an account to protect the platform, our partners, and other users. This may happen if we identify:
Repeated failed payments or outstanding invoices
Chargebacks or suspected fraudulent activity
Violations of our Terms of Service or Acceptable Use Policy
Spam, abuse, or prohibited messaging activity
Security risks, account compromise, or misuse
Legal or regulatory requirements
Violations of platform or partner policies
If you would like to close your account voluntarily, you can request a cancellation at any time through our standard cancellation process instead.
How long is data retained after account termination
In accordance with our Data Processing Agreement (point 13), your account data is retained for up to 90 days after termination. After this period, the data is permanently deleted from our systems.
How to get a copy of your data before deletion
If you need a copy of your data before it is deleted or have any other questions, create a support ticket using the help widget available in your Wati Team Inbox. Alternatively, you can also use the help widget available in our help center to reach out to us.
What to do if you have billing or invoice questions
If you have any questions about billing or invoices, please contact our billing team at [email protected].
Additional resources
For more details, please review Wati’s Terms and Conditions and Data Processing Agreement.