Summary
Your WhatsApp Business profile helps customers identify and connect with your business. This article explains how to update your profile information in Wati, including your profile picture, business description, address, email address, and website.
Instructions
Keeping your WhatsApp Business profile up to date ensures customers can easily recognize your business and access the correct contact information.
Update your WhatsApp Business profile
Follow these steps to update your business profile:
Log in to your Wati account.
Click your Profile icon in the top-right corner.
Click Settings.
Navigate to Business Profile.
Update the required information.
Click Save to apply your changes.
Profile information you can update
Profile picture
Upload a new profile picture for your WhatsApp Business account.
Image requirements:
The image must be smaller than 5 MB.
Supported formats are JPEG and PNG.
Images taller than a 1.91:1 aspect ratio are cropped vertically.
Place important content in the center of the image to avoid cropping.
Note: To update the logo displayed in the Wati platform and replace the default Wati logo with your own brand logo, go to Settings > General, then click Change profile picture and upload your company logo.
Business description
Add a short description that explains what your business does.
Business address
Enter or update your business location so customers can find you more easily.
Business email address
Add a valid email address that customers can use to contact your business.
Website
Add your business website URL to help customers learn more about your products or services.
Important
WhatsApp does not allow you to change your display name after your WhatsApp Business account has been approved.
Frequently Asked Questions (FAQs)
Updating your WhatsApp Business profile
1. How do I update my WhatsApp Business profile in Wati?
To update your WhatsApp Business profile:
Log in to your Wati account.
Click your Profile icon in the top-right corner.
Click Settings.
Navigate to Business Profile.
Update the required information.
Click Save to apply your changes.
2. What information can I update in my WhatsApp Business profile?
You can update the following information:
Profile picture
Business description
Business address
Business email address
Website
Profile picture
3. What are the requirements for a WhatsApp Business profile picture?
The profile picture must meet the following requirements:
The image size must be smaller than 5 MB.
Supported formats are JPEG and PNG.
Images taller than a 1.91:1 aspect ratio are cropped vertically.
Important content should be placed in the center of the image to avoid cropping.
4. How do I change the logo displayed in the Wati platform?
To replace the default Wati logo with your own company logo, go to Settings > General, click Change profile picture, and upload your company logo.
Business information
5. What is the business description field used for?
The business description field allows you to add a short description that explains what your business does.
6. What is the business address field used for?
The business address field allows you to enter or update your business location so customers can find your business more easily.
7. What is the business email address field used for?
The business email address field allows you to provide a valid email address that customers can use to contact your business.
8. What is the website field used for?
The website field allows you to add your business website URL so customers can learn more about your products or services.
Display name
9. Can I change my WhatsApp Business display name after my account has been approved?
No. WhatsApp does not allow you to change your display name after your WhatsApp Business account has been approved.