Summary
This guide explains how to set up your Wati account. It covers the prerequisites you'll need before getting started, how to purchase a Wati plan, and what to expect during Meta's business verification process. It also explains the messaging limits for unverified businesses and how those limits are removed after verification.
Instructions
Before you begin
Before setting up your Wati account, make sure you have the following:
1. WhatsApp phone number
Use a phone number that does not have an active WhatsApp account.
If the number is already registered with WhatsApp, delete the existing WhatsApp account before starting the onboarding process.
2. Business display name
Choose a display name that clearly represents your business.
Make sure the display name follows WhatsApp's Display Name guidelines.
3. Meta Business Manager ID
You need a Meta Business Manager account to complete the setup process.
If you don't already have one, create a Meta Business Manager account before continuing.
4. Business website
Meta requires a publicly accessible business website as part of the business verification process.
Your website should:
Clearly display your business name.
Describe the products or services you offer.
Include your business contact information and, if possible, your business address.
The website must be publicly accessible so Meta can review it. A basic website created using a free website builder or a hosted blog is acceptable.
Create your Wati account
Once you have completed the prerequisites, follow these steps to create your Wati account:
Visit the Wati Pricing page and choose a plan.
Complete the payment process.
After your purchase is complete, you'll receive your login credentials along with your client ID.
Sign in to your Wati account and continue with the onboarding process.
Note: Your Client ID is required when signing in to your Wati account. Make sure to save it for future use.
Log into your Wati account
Follow these steps to log into your Wati account:
Go to Wati login URL:
https://live.wati.io
Use the login credentials to log into your Wati account. You will need:
Email
Password
Client ID
Note: If you can't find your Client ID, check the welcome email you received from Wati. It contains your login credentials, including your Client ID.
Navigating your Wati dashboard
Watch our video on how to navigate your Wati dashboard.
This quick video guide gets you oriented — how to log in, find your client ID, and tour your dashboard so you know exactly where to go before you send your first message.
Frequently Asked Questions (FAQs)
Account Setup
1. What do I need before creating a Wati account?
Before creating a Wati account, you need:
A WhatsApp phone number that is not associated with an active WhatsApp account.
A business display name that follows WhatsApp's Display Name guidelines.
A Meta Business Manager account.
A publicly accessible business website that displays your business name, products or services, and contact information.
2. Can I use a phone number that already has an active WhatsApp account?
No. The phone number must not have an active WhatsApp account. If it is already registered with WhatsApp, you must delete the existing WhatsApp account before starting the onboarding process.
3. Why do I need a business website to create a Wati account?
A publicly accessible business website is required because Meta uses it as part of the business verification process. The website should display your business name, describe your products or services, and include your business contact information.
4. What do I receive after purchasing a Wati plan?
After completing your purchase, you will receive your login credentials along with your Client ID, which you will need to sign in to your Wati account.
Logging In
5. What information do I need to log in to my Wati account?
To log in to your Wati account, you need your email address, password, and Client ID.
6. Why is the Client ID important?
The Client ID is required each time you sign in to your Wati account. You should save it for future use.
7. Where can I find my Client ID if I can't locate it?
If you can't find your Client ID, check the welcome email you received from Wati. It contains your login credentials, including your Client ID.