How to create and log into your Wati account

Summary

This guide explains how to set up your Wati account. It covers the prerequisites you'll need before getting started, how to purchase a Wati plan, and what to expect during Meta's business verification process. It also explains the messaging limits for unverified businesses and how those limits are removed after verification.

Instructions

Before you begin

Before setting up your Wati account, make sure you have the following:

1. WhatsApp phone number

Use a phone number that does not have an active WhatsApp account.
If the number is already registered with WhatsApp, delete the existing WhatsApp account before starting the onboarding process.

2. Business display name

Choose a display name that clearly represents your business.
Make sure the display name follows WhatsApp's Display Name guidelines.

3. Meta Business Manager ID

You need a Meta Business Manager account to complete the setup process.

If you don't already have one, create a Meta Business Manager account before continuing.

4. Business website

Meta requires a publicly accessible business website as part of the business verification process.

Your website should:

Clearly display your business name.
Describe the products or services you offer.
Include your business contact information and, if possible, your business address.

The website must be publicly accessible so Meta can review it. A basic website created using a free website builder or a hosted blog is acceptable.

Create your Wati account

Once you have completed the prerequisites, follow these steps to create your Wati account:

Visit the Wati Pricing page and choose a plan.
Complete the payment process.
After your purchase is complete, you'll receive your login credentials along with your client ID.
Sign in to your Wati account and continue with the onboarding process.

Welcome credits

When you create a new Wati account, you receive $0.50 in welcome credits for USD billing or ₹100 for INR billing. You can use these credits to test WhatsApp messaging or WhatsApp Calling.

Log into your Wati account

Follow these steps to log into your Wati account:

Go to Wati login URL: https://live.wati.io/login

Tip: Alternatively, you can also visit the Wati website and click on the Log in button.

Use one of the methods to log into your Wati account:
- Email and password: Enter your email address and password.
- Login with OTP: Verify your email address using the OTP sent to your inbox.
- Login with Google: Sign in using your Google account.

Important: If you need your Client ID, check the welcome email you received from Wati. It contains your login credentials, including your Client ID.

Alternatively, you can find your Wati Client ID in the URL after logging in to your Wati account.

For example: https://live.wati.io/123456/teamInbox

In this example, 123456 is your Wati Client ID.

Navigating your Wati dashboard

Watch our video on how to navigate your Wati dashboard.

This quick video guide gets you oriented — how to log in, find your client ID, and tour your dashboard so you know exactly where to go before you send your first message.

Frequently Asked Questions (FAQs)

Wati account setup prerequisites

1. What do I need before creating a Wati account?

You need the following:

WhatsApp phone number: A number that does not have an active WhatsApp account. If the number is already registered with WhatsApp, delete the existing WhatsApp account before starting onboarding.
Business display name: A name that clearly represents your business and follows WhatsApp's Display Name guidelines.
Meta Business Manager ID: A Meta Business Manager account is required to complete the setup process.
Business website: A publicly accessible website that Meta can review during business verification.

2. What are Meta's requirements for a business website?

Your business website must be publicly accessible and clearly display your business name, describe the products or services you offer, and include your business contact information. Including your business address is recommended. A basic website created using a free website builder or a hosted blog is acceptable.

3. Can I use a WhatsApp number that is already registered with WhatsApp?

No. You must use a phone number that does not have an active WhatsApp account. If your number is already registered with WhatsApp, delete the existing WhatsApp account before starting the Wati onboarding process.

Wati account creation and login

4. How do I create a Wati account?

Choose a plan on the Wati Pricing page and complete the payment process. After your purchase, Wati sends you your login credentials and Client ID. Use these credentials to sign in and continue with onboarding.

5. How do I log in to my Wati account?

Go to the Wati login page or visit the Wati website and select Log in. You can access your account using one of these methods:

Email and password: Enter your email address and password.
Login with OTP: Verify your email address using the OTP sent to your inbox.
Login with Google: Sign in using your Google account.

6. Where can I find my Wati Client ID?

You can find your Wati Client ID in either of these places:

Wati welcome email: Check the welcome email sent after purchasing your plan. It contains your login credentials and Client ID.
Wati account URL: After logging in, find the number in the URL between live.wati.io/ and the next /. For example, in https://live.wati.io/123456/teamInbox, the Client ID is 123456.

Wati welcome credits

7. How many welcome credits do I receive when I create a Wati account?

A new Wati account receives $0.50 in welcome credits for USD billing or ₹100 for INR billing. You can use these credits to test WhatsApp messaging or WhatsApp Calling.

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