Summary

This help article guides you through the process of changing your WhatsApp display name via WhatsApp Manager. It covers how to access your WhatsApp Manager, edit your display name, and what to do if your name gets rejected during the approval process. Additionally, it explains how to apply the new display name once it has been approved. Follow the simple steps to ensure your display name is successfully updated.

Instructions to Update Your Display Name

Changing your WhatsApp display name is a simple process that can be done directly from your WhatsApp Manager. Follow the steps below to update your display name and understand the next steps if your name gets rejected.

Step 1: Access Your WhatsApp Manager

To begin, access your WhatsApp Manager. If you need assistance, we have a guide available to walk you through the process.

Step 2: Open WhatsApp Manager

Once you've logged in, click on the "WhatsApp Manager" button on your dashboard to open the WhatsApp Manager screen.

Step 3: Edit Your Display Name

In WhatsApp Manager, you will see your current display name. To change it, simply click the "Edit" icon next to your display name. Once you click "Edit", you'll be able to enter your new display name.

Important:

After updating your name, it will go through a resubmission process, and Facebook will review the new name. This process usually takes 1-2 days, and you will be notified via email once your name has been approved.

Step 4: Wait for Approval / Pending Display Name

After submitting your new display name, Facebook will review it. This process usually takes 1-2 days. You can expect to receive an email notification once your name is approved.

What to Do if Your Display Name Gets Rejected

If your display name is rejected, the certificate status in your WhatsApp Manager will show "Name Not Approved". Don't worry, you can still make changes!

Steps to Resubmit Your Display Name:

Go back to your WhatsApp Manager.
Click the "Edit" icon next to your display name.
Enter a new display name and submit again. Once you’ve resubmitted, the approval process will restart.

If Your Display Name Is Approved

If your new display name is approved, WATI (BSP) will assist you in updating it. However, you may not have direct access to view the certificate status. To apply the new display name once it’s approved, simply reach out to WATI support via Help Widget.

Frequently Asked Questions (FAQs)

General Questions

How do I access WhatsApp Manager? To access WhatsApp Manager, simply click on the "WhatsApp Manager" button in your dashboard.
How do I change my display name on WhatsApp? To change your display name, click the "Edit" icon next to your current display name in WhatsApp Manager. Enter your new name, and submit it for approval.
How long does it take for my new display name to be approved? It typically takes 1-2 days for Facebook to review and approve your new display name. You will receive an email notification once it's approved.

Display Name Approval Process

What happens if my display name gets rejected? If your display name is rejected, the status will show as "Name Not Approved" in WhatsApp Manager. You can edit and resubmit a new name by clicking the "Edit" icon again.
Can I change my display name multiple times? Yes, you can continue to change and resubmit your display name if needed. Just keep following the steps to edit and submit a new name.
How will I know if my display name is approved? Once your display name is approved, you'll receive an email notification from Facebook. Additionally, WATI (BSP) will help you apply the approved display name.

Assistance with Display Name Changes

Who can help me once my display name is approved? Once your display name is approved, please contact WATI support via Help Widget.
Can I check the approval status of my display name? You do not have direct access to check the approval status of your display name. However, WATI (BSP) can help you verify the status.

How to Change or Update your Display Name on Wati