Summary
Setting the correct timezone in WATI ensures that all timestamps in your dashboard align with your local time. This helps avoid confusion when tracking messages, analytics, or scheduled actions. This guide walks you through the simple steps to update your timezone in WATI.
Instructions
Changing Your Timezone in WATI
Follow these steps to update your timezone settings:
Go to Settings
Open your WATI Dashboard.
Click on your profile icon in the top-right corner.
Select Settings from the dropdown menu.
Navigate to General Settings
In the left-hand menu, click on General.
Update Your Timezone
Locate the Customer Timezone section.
Click on the dropdown menu and select your preferred timezone.
Save Your Changes
Scroll down and click the Save button to apply the changes.
Once saved, all timestamps in WATI will reflect your selected timezone.
If you need further assistance, feel free to contact WATI Support.
Frequently Asked Questions (FAQs)
General Questions
1. Why is setting the correct timezone in WATI important?
Setting the correct timezone ensures that all timestamps in your dashboard align with your local time. This helps in accurately tracking messages, analytics, and scheduled actions without confusion.
2. Can I change my timezone at any time?
Yes, you can update your timezone anytime by following the steps in the settings. However, the change will only apply to future timestamps.
#Updating Timezone Settings
3. Where can I find the timezone settings in WATI?
You can find the timezone settings in Settings under the General section of your WATI Dashboard.
4. How do I update my timezone in WATI?
Follow these steps:
Open your WATI Dashboard.
Click on your profile icon in the top-right corner.
Select Settings from the dropdown menu.
Navigate to the General section.
Locate the Customer Timezone option.
Choose your preferred timezone from the dropdown menu.
Click Save to apply the changes.
5. Do I need to restart WATI after updating my timezone?
No, the changes take effect immediately after saving. You do not need to restart WATI.
Troubleshooting
6. My timestamps still appear incorrect after updating the timezone. What should I do?
Try the following steps:
Refresh your browser or log out and log back into WATI.
Ensure that your browser’s timezone settings match your selected timezone in WATI.
Contact WATI Support if the issue persists.
7. Can different users in the same WATI account have different timezones?
Yes, each user can set their own timezone in their personal settings.
If you need further assistance, reach out to WATI Support.