Summary
Need help with your Wati account or have a question about a feature? This guide explains how to contact the Wati support team using the in-app help widget or Help Center. It also covers how to use the AI-powered search, connect with a live agent, and understand the support options available for different Wati plans.
Instructions
Find answers faster with AI-powered search
Before contacting the support team, we recommend using Wati’s AI-powered search. It is often the fastest way to find answers to common questions.
The AI is trained using Wati help articles, FAQs, and product documentation. Simply enter your question or keywords in the search bar, and the AI will suggest relevant answers and resources. You can also upload screenshots and the AI will analyze them to better understand the issue and provide more accurate assistance.
Prefer a visual walkthrough? Watch our video guide to learn how to get support and find answers in Wati:
How to use the AI-powered search
Log in to your Wati account.
Click the help widget in the bottom-right corner of the screen.
Click Contact support > Start chat
Select the issue type that best matches your question.
Type your question and review the suggested answers.
Tip: If you need assistance from a human support agent, simply mention it during the conversation. The AI will recognize your request and connect you with our support team.
Contacting support if you cannot log into your Wati account
If you are unable to access your Wati account, you can still contact the support team through the Help Center.
Visit: support.wati.io
Use the help widget available on the Help Center website to create a support request or connect with the team.
Tip: Make sure you are logged into your Wati account before contacting the support team. This allows us to access your account details more quickly and helps speed up issue resolution.
Contacting the billing team for billing-related issues
If you have questions about invoices, payments, subscriptions, refunds, account credits, or any other billing-related matter, please contact the billing team directly.
You can reach out to our billing team at [email protected]
When reaching out, include relevant details such as your Wati account or tenant ID, invoice number, or payment reference to help the billing team assist you more quickly.
Types of support
Wati offers different levels of support based on your subscription plan.
Support availability by plan
Plan | Web Support | Live Agent Chat Support |
PayG | No | No |
Growth | Yes | No |
Pro | Yes | Yes |
Business | Yes | Yes |
Personalized support add-ons
Technical Account Manager (TAM)
A Technical Account Manager (TAM) is a dedicated technical expert who helps you manage and optimize your Wati setup.
A TAM can assist with:
Technical guidance
Integration support
Best practices
Ongoing account assistance
Premium onboarding support
Premium Onboarding Support provides guided assistance to help you set up and start using Wati smoothly.
With Premium Onboarding Support, you receive:
Step-by-step onboarding guidance
Help with setup and configuration
Expert assistance during implementation
Support for a smoother onboarding experience
Frequently Asked Questions (FAQs)
Getting support
1. What is the fastest way to find answers to common questions in Wati?
The fastest way to find answers is to use Wati’s AI-powered search, which is trained on Wati help articles, FAQs, and product documentation. It can suggest relevant answers based on your question and can also analyze uploaded screenshots to provide more accurate assistance.
2. Can I contact a human support agent?
Yes. If you need assistance from a human support agent, you can request it during your conversation with the AI-powered support assistant, and it will connect you with the support team.
3. How can I contact support if I cannot log in to my Wati account?
If you cannot access your Wati account, you can contact the support team through the Help Center at support.wati.io using the help widget available on the website.
4. Why is it recommended to log in before contacting support?
Logging in allows the support team to access your account details more quickly and can help speed up issue resolution.
Billing support
5. How can I contact the billing team?
You can contact the billing team by emailing [email protected].
6. What information should I include when contacting the billing team?
Include relevant details such as your Wati account or tenant ID, invoice number, or payment reference to help the billing team assist you more efficiently.
Support plans and services
7. Which Wati plans include web support and live agent chat support?
PayG: No web support, no live agent chat support.
Growth: Web support only.
Pro: Web support and live agent chat support.
Business: Web support and live agent chat support.
8. What is a Technical Account Manager (TAM)?
A Technical Account Manager (TAM) is a dedicated technical expert who helps customers manage and optimize their Wati setup through technical guidance, integration support, best practices, and ongoing account assistance.
9. What is Premium Onboarding Support?
Premium Onboarding Support provides guided assistance with onboarding, setup, configuration, implementation, and getting started with Wati.