Summary
Need help with your Wati account or have a question about a feature? This guide explains how to contact the Wati support team using the in-app help widget or Help Center. It also covers how to use the AI-powered search, connect with a live agent, and understand the support options available for different Wati plans.
Instructions
Find answers faster with AI-powered search
Before contacting the support team, we recommend using Wati’s AI-powered search. It is often the fastest way to find answers to common questions.
The AI is trained using Wati help articles, FAQs, and product documentation. Simply enter your question or keywords in the search bar, and the AI will suggest relevant answers and resources. You can also upload screenshots and the AI will analyze them to better understand the issue and provide more accurate assistance.
How to use the AI-powered search
Log in to your Wati account.
Click the help widget in the bottom-right corner of the screen.
Click Chat with us > Contact Support Team.
Select the issue type that best matches your question.
Type your question and review the suggested answers.
Tip: If you need assistance from a human support agent, simply mention it during the conversation. The AI will recognize your request and connect you with our support team.
Contacting support if you cannot log into your Wati account
If you are unable to access your Wati account, you can still contact the support team through the Help Center.
Visit: support.wati.io
Use the help widget available on the Help Center website to create a support request or connect with the team.
Tip: Make sure you are logged into your Wati account before contacting the support team. This allows us to access your account details more quickly and helps speed up issue resolution.
Types of support
Wati offers different levels of support based on your subscription plan.
Support availability by plan
Plan | Web Support | Live Agent Chat Support |
PayG | No | No |
Growth | Yes | No |
Pro | Yes | Yes |
Business | Yes | Yes |
Personalized support add-ons
Technical Account Manager (TAM)
A Technical Account Manager (TAM) is a dedicated technical expert who helps you manage and optimize your Wati setup.
A TAM can assist with:
Technical guidance
Integration support
Best practices
Ongoing account assistance
Premium onboarding support
Premium Onboarding Support provides guided assistance to help you set up and start using Wati smoothly.
With Premium Onboarding Support, you receive:
Step-by-step onboarding guidance
Help with setup and configuration
Expert assistance during implementation
Support for a smoother onboarding experience
Frequently Asked Questions (FAQs)
AI-powered search and support access
1. What is Wati’s AI-powered search?
Wati’s AI-powered search helps users find answers to common questions using Wati help articles, FAQs, and product documentation. Users can enter questions or keywords in the search bar, and the AI will suggest relevant answers and resources.
2. Can I upload screenshots while using the AI-powered search?
Yes. Users can upload screenshots, and the AI will analyze them to better understand the issue and provide more accurate assistance.
3. How do I use the AI-powered search in Wati?
To use the AI-powered search:
Log in to your Wati account.
Click the help widget in the bottom-right corner of the screen.
Click Chat with us > Contact Support Team.
Select the issue type.
Type your question and review the suggested answers.
4. How can I connect with a human support agent?
During the AI conversation, mention that you want assistance from a human support agent. The AI will recognize the request and connect you with the support team.
Contacting Wati support
5. How can I contact Wati support if I cannot log into my account?
If you cannot access your Wati account, you can contact the support team through the Help Center at support.wati.io using the help widget available on the website.
6. Why should I log into my Wati account before contacting support?
Logging into your Wati account allows the support team to access your account details more quickly and helps speed up issue resolution.
Support plans and personalized support
7. Which Wati plans include live agent chat support?
Live agent chat support is available for the Pro and Business plans. The Growth plan includes web support only, while the PayG plan does not include web support or live agent chat support.
8. What personalized support options are available in Wati?
Wati offers personalized support options such as Technical Account Manager (TAM) services and Premium Onboarding Support. These services provide technical guidance, integration support, onboarding assistance, setup help, and implementation support.