Summary
This guide explains the available add-ons in Wati. It helps you understand what is included in your plan and when you may need to upgrade or purchase additional capacity.
Instructions
Monthly chatbot sessions
Monthly Chatbot Sessions refer to the number of times your chatbot or automated workflows are triggered within a billing month.
How chatbot sessions are counted
A chatbot session is counted every time your chatbot is triggered, including:
A customer starting a chatbot conversation
An automated workflow triggering a chatbot
An internal action inside your Wati account that starts a chatbot
Important points:
Each new chatbot interaction counts as 1 session.
The number of messages exchanged in that interaction does not matter.
The session count resets at the beginning of each billing cycle.
To avoid interruptions, monitor your chatbot session usage in your Wati dashboard. If you regularly exceed the limit, consider upgrading your plan.
Please note that Monthly Chatbot Sessions apply only to Wati’s older plans. If you are on a old Wati plan and need more Chatbot Sessions, please contact the Wati billing team at [email protected].
In Wati’s 2025 plans (currently active), chatbot sessions no longer exist as a separate limit. Instead, chatbot usage is counted under Automation Triggers.
Chatbot add-on
If your plan does not include enough chatbots, you can purchase additional chatbot capacity.
Chatbot limits by plan
2025 Plans (Currently Active)
In the 2025 plans, chatbot limits have been updated:
Growth: 2 chatbots included (to create more chatbots, you must upgrade to Pro or Business)
Pro: Unlimited chatbots
Business: Unlimited chatbots
In Wati’s 2025 plans (currently active), chatbot sessions no longer exist as a separate limit. Instead, chatbot usage is counted under Automation Triggers.
If you are on a older plan and need more chatbots or need more chatbot sessions, please contact the Wati billing team at [email protected].
Keyword actions add-on
Keyword Actions allow you to trigger automated responses based on specific keywords.
In the 2025 plans (currently active), Keyword Actions are no longer offered as a separate add-on. Instead, they are included under Automation Triggers.
If you are on an older Wati plan and require the Keyword Actions add-on, please contact our billing team for assistance.
AI Support Agent (aka KnowBot) responses add-on
If your KnowBot response limit is not sufficient, you can increase it with this add-on.
If your current KnowBot response limit is not enough for your usage, you can expand it by purchasing this add-on.
AI Support Agent responses included in 2025 plans
Growth: Not included
Pro: 250 responses per month
Business: 1,000 responses per month
If you reach your monthly limit, you can purchase additional KnowBot responses to avoid interruptions in AI-powered replies.
Team add-on
Your Wati plan determines how many teams you can create and manage within your account.
Team limits by plan
2025 Plans (Currently Active)
Growth plan: Not included
Pro plan: 10 teams
Business plan: 20 teams
If you need more teams than your plan allows, you can purchase additional team capacity (where applicable).
This is useful for businesses that want to organize agents into separate departments while maintaining structured access and visibility.
User add-on
The number of users you can add depends on your Wati plan.
User limits for 2025 plans
Growth plan: 3 users included
Pro plan: 5 users included
Business plan: 5 users included
If you need to add more users beyond the included limit, you can purchase additional user seats (subject to plan eligibility).
Important note
You can purchase additional user seats only if you are on the Pro or Business plan.
If you are currently on the Growth plan, you will need to upgrade to Pro or Business before you can add more users.
Custom domain
A custom domain lets you customize your Wati account URL to match your brand.
For example:
Instead of using live-xxxx.wati.io, you can set up a branded URL such as yourbrandname.wati.io.
Custom domain add-on pricing
Business plan: Included at no additional cost
Growth and Pro plans: One-time fee of $50
Dedicated server
A Dedicated Server provides better performance, stronger security, and more control by assigning exclusive resources to your Wati account.
Dedicated server add-on pricing
$1,000 per month (billed annually) for Growth and Pro users
Available only for Business plan users
Automation triggers add-on
Automation Triggers are predefined conditions that automatically initiate actions within Wati.
For example, when a specific keyword is detected, a message is sent automatically.
How automation triggers work
Automation follows 3 steps:
Condition is met – The system detects a predefined condition (for example, a keyword match or user action).
Automation executes – The system performs the configured action (such as sending a message or updating a record).
Usage is tracked – Each trigger counts toward your monthly limit.
Monthly automation triggers per plan
Each Wati plan includes a fixed number of Automation Triggers per month:
Growth plan: 1,000
Pro plan: 2,000
Business plan: 5,000
If you regularly reach your limit, consider upgrading your plan or purchasing additional capacity to ensure uninterrupted automation.
Important Note
Automation usage is counted each time an automation is triggered within Wati.
If a keyword starts an action, such as sending a chatbot response, the entire flow is counted as one automation, not multiple.
For example:
A keyword is triggered → counts as one automation
The keyword triggers a chatbot response → still counts as one automation
A keyword sends a response and the conversation continues and then a chatbot is triggered → counts as two automations (one for the keyword and one for the chatbot trigger)
Frequently Asked Questions (FAQs)
Chatbot Sessions and Limits
1. What are Monthly Chatbot Sessions?
Monthly Chatbot Sessions refer to the number of times a chatbot or automated workflow is triggered within a billing month.
2. How is a chatbot session counted?
A chatbot session is counted every time a chatbot is triggered, including when a customer starts a chatbot conversation, when an automated workflow triggers a chatbot, or when an internal action inside the Wati account starts a chatbot. The number of messages exchanged does not affect the session count.
3. When does the chatbot session count reset?
The chatbot session count resets at the beginning of each billing cycle.
4. Do chatbot sessions apply to all Wati plans?
Monthly Chatbot Sessions apply only to older Wati plans. In the 2025 plans, chatbot sessions are no longer a separate limit and are counted under Automation Triggers.
Chatbot and Keyword Add-Ons
5. How many chatbots are included in the 2025 plans?
In the 2025 plans, Growth includes 2 chatbots, while Pro and Business include unlimited chatbots.
6. Are Keyword Actions available as a separate add-on in the 2025 plans?
No. In the 2025 plans, Keyword Actions are included under Automation Triggers and are no longer offered as a separate add-on.
AI Support Agent (KnowBot)
7. How many AI Support Agent responses are included in the 2025 plans?
In the 2025 plans, Growth does not include AI Support Agent responses, Pro includes 250 responses per month, and Business includes 1,000 responses per month.
8. What happens if I reach my AI Support Agent response limit?
If you reach your monthly AI Support Agent response limit, you can purchase additional responses to avoid interruptions.
Teams and Users
9. How many teams are included in each 2025 plan?
In the 2025 plans, Growth does not include teams, Pro includes 10 teams, and Business includes 20 teams.
10. How many users are included in each 2025 plan?
In the 2025 plans, Growth includes 3 users, while Pro and Business each include 5 users.
11. Can I add more users beyond the included limit?
Additional user seats can be purchased only on the Pro and Business plans. Growth users must upgrade to Pro or Business before adding more users.
Custom Domain and Dedicated Server
12. Is a custom domain included in all plans?
A custom domain is included at no additional cost in the Business plan. Growth and Pro plans require a one-time fee of $50.
13. What is the cost and availability of the Dedicated Server add-on?
The Dedicated Server add-on costs $1,000 per month, billed annually. It is available only for Business plan users.
Automation Triggers
14. What are Automation Triggers?
Automation Triggers are predefined conditions that automatically initiate actions in Wati, such as sending a message when a specific keyword is detected.
15. How many Automation Triggers are included per month in each plan?
The Growth plan includes 1,000 Automation Triggers per month, the Pro plan includes 2,000, and the Business plan includes 5,000.
16. How is automation usage counted?
Automation usage is counted each time an automation is triggered. If a keyword starts an action, such as sending a chatbot response, the entire flow counts as one automation. If a separate chatbot is triggered later in the same conversation, it counts as an additional automation.