Summary
This help article provides an overview of the available add-ons and pricing for WATI users. It explains Monthly Chatbot Sessions, how they are counted, and various add-ons available to enhance chatbot functionality, user capacity, team management, and infrastructure. Pricing details for each add-on are included, ensuring users can make informed decisions based on their business needs.
Add-On Pricing Instructions
1. Monthly Chatbot Sessions
Monthly Chatbot Sessions refer to the number of times your chatbot (or automated workflows) can be triggered within a billing month. How Chatbot Sessions Are Counted:
A chatbot session is counted each time your chatbot is triggered—whether by a customer inquiry, an automated workflow, or an internal action within your WATI account.
The session count resets at the beginning of every billing cycle.
Each new chatbot interaction is considered a separate session, regardless of the number of messages exchanged.
To monitor your usage and ensure smooth automation, track your chatbot session count in your WATI account. If you frequently exceed the limit, consider upgrading your plan.
2. Chatbot Add-On
If your current plan does not include enough chatbots, you can purchase additional chatbot capacity. Pricing:
$100 per month for up to 100 additional chatbots
Available for Growth, Pro, and Business plans
3. Keyword Actions Add-On
If you need more Keyword Actions than what your plan offers, you can expand your capacity with this add-on. Pricing:
$100 per month for up to 100 additional Keyword Actions
Available for Growth, Pro, and Business plans
4. AI KnowBot Responses Add-On
If your plan's KnowBot response limit is insufficient, you can increase it with this add-on. Pricing:
$30 per month for an additional 1,000 KnowBot responses
Available for Pro and Business plans
5. Team Add-On
Your WATI plan determines how many teams you can manage:
Growth Plan: Up to 5 teams
Pro Plan: Up to 20 teams
Business Plan: Up to 100 teams If you need more, you can purchase additional teams. Pricing:
$100 per month for up to 500 additional teams
Available for Growth, Pro, and Business plans
6. User Add-On
Wati's Growth plan includes 3 users by default. Pro and Business plans include 5 users by default. If you need more, you can purchase additional users.
Important Note: You can add more users only if you are on a Pro or Business plan. If you are on a Growth plan, please upgrade you Wati account to Pro or Business plan to add more users.
7. Custom Domain
A custom domain allows you to personalize your WATI account URL (e.g., yourbrandname.wati.io instead of the default live-xxxx.wati.io). How to Request:
Business Plan: Included at no additional cost
Growth & Pro Plans: One-time fee of $50
8. Dedicated Server
A Dedicated Hosting service ensures improved performance, security, and customization by allocating dedicated resources to your account. Pricing:
$1,000 per month (billed annually)
Available only for Business Plan users
9. Automation Triggers Add-On
Automation Triggers are predefined conditions that, when met, initiate an automated action within your system.
How Automation Triggers Work
Automation triggers follow three key steps:
Condition is met - System monitors for predefined conditions (e.g., keyword match, user action)
Automation executes - Triggers actions (messages, record updates, notifications)
Usage tracked - Each trigger counts toward monthly limits
Important Note: A single trigger activating multiple actions (e.g., a chatbot with multiple nodes) counts as one automation trigger.
Monthly Automation Runs Per Plan
Each Wati plan has a specific number of Automation Runs included. Here's a breakdown of what each plan offers:
Plan Type | Monthly Automation Runs |
Growth | 1,000 |
Pro | 2,000 |
Business | 5,000 |
Frequently Asked Questions (FAQs)
1. What are Monthly Chatbot Sessions?
→ Monthly Chatbot Sessions refer to the number of times your chatbot or automated workflows can be triggered within a billing month.
2. How are Chatbot Sessions counted?
→ Each time your chatbot is triggered—whether by a customer inquiry, automated workflow, or internal action—it counts as one session. The count resets at the start of every billing cycle.
3. Does a multi-message conversation count as multiple sessions?
→ No. Each new interaction is counted as one session, regardless of the number of messages exchanged.
4. How can I track my Chatbot Session usage?
→ Monitor your session count in your WATI account dashboard. If you frequently exceed the limit, consider upgrading your plan.
Add-Ons
5. Can I add more chatbots to my plan?
→ Yes, if your current plan’s chatbot capacity is insufficient, you can purchase the Chatbot Add-On.
6. What is the Keyword Actions Add-On?
→ It expands your capacity for Keyword Actions if your plan’s default limit is too low.
7. How does the AI KnowBot Responses Add-On work?
→ It increases the number of AI-generated KnowBot responses if your plan’s limit is inadequate.
Teams & Users
8. How many teams can I create on each plan?
→
Growth Plan: Up to 5 teams
Pro Plan: Up to 20 teams
Business Plan: Up to 100 teams
Need more? Purchase the Team Add-On.
9. How many users are included in my plan?
→
Growth Plan: 3 users
Pro/Business Plan: 5 users
Additional users require the User Add-On (only for Pro/Business plans).
10. Can I add more users to a Growth Plan?
→ No. You must upgrade to Pro or Business to add more users.
Infrastructure & Customization
11. What is a Custom Domain?
→ It lets you personalize your WATI URL (e.g., yourbrand.wati.io). Contact support to request one.
12. What are the benefits of a Dedicated Server?
→ Improved performance, security, and customization through dedicated resources.
Automation Triggers
13. What are Automation Triggers?
→ Predefined conditions that initiate automated actions (e.g., sending messages or updating records).
14. How are Automation Triggers counted?
→ One trigger activating multiple actions (e.g., a chatbot with multiple nodes) counts as one trigger.