Summary
If you need to update your phone number or change the connected Business Portfolio in Wati, this guide explains the requirements and steps for making the change.
You must have admin access to the Meta Business Manager (Meta Business Portfolio) to update or change the connected WhatsApp Business number. If you do not have admin access yourself, another user in the Meta Business Portfolio who has Full control access can complete the required steps.
Different account-change scenarios require different steps, so review the relevant section before starting.
Instructions
Access requirements
Before starting the account change process, make sure that you or another user has the required access to the connected Meta Business Portfolio:
You must have admin access to the Meta Business Manager when updating or changing the connected WhatsApp Business number.
If you do not have admin access, another user who is added to the Meta Business Portfolio with Full control access can complete the required steps.
Having access to Wati alone is not sufficient to update or change the connected WhatsApp Business number.
Starting the account change process
Before making any changes, ensure that you are logged into Wati using the correct URL format:
Log into your Wati account by visiting:
live.wati.io/{{tenantId}}After logging in, click the profile icon in the top-right corner and select Channel Status to open the Channel Status page.
Click Change Account/Number to begin the process.
Changing your phone number
If you only need to change your phone number:
Add the new phone number under the same Business Portfolio and the same WhatsApp Business Account (WABA) as your previous number.
The person completing this change must have admin access to the Meta Business Manager or be a user with Full control access in the Meta Business Portfolio.
If you are using a new WABA, you must resubmit all previously approved templates through Wati before they can be used again.
Changing your Business Portfolio
To change your Business Portfolio without changing the phone number:
Disable two-factor authentication (2FA) on the phone number.
When connecting the same number to the new Business Portfolio, use the same Display Name as your current one.
The person completing the change must have admin access to the relevant Meta Business Manager or Full control access in the Meta Business Portfolio.
Changing both Business Portfolio and phone number
If you need to change both the Business Portfolio and the phone number, you can proceed with the account change process.
The person completing the change must have admin access to the Meta Business Manager or be a user with Full control access in the Meta Business Portfolio.
Frequently Asked Questions (FAQs)
Access Requirements
1. Do I need admin access to Meta Business Manager to change the connected WhatsApp Business number?
Yes. You must have admin access to the Meta Business Manager (Meta Business Portfolio) to update or change the connected WhatsApp Business number.
2. Can someone else complete the account change if I do not have admin access to Meta Business Manager?
Yes. If you do not have admin access, another user who is added to the Meta Business Portfolio with Full control access can complete the required steps.
3. Is Wati access alone enough to change the connected WhatsApp Business number?
No. Having access to Wati alone is not sufficient to update or change the connected WhatsApp Business number.
Changing Your Phone Number
4. What happens to my WhatsApp templates if I change to a new WABA?
If you change to a new WhatsApp Business Account (WABA), you must resubmit all previously approved templates through Wati before you can use them again.
Changing Your Business Portfolio
5. What requirements apply when changing the Business Portfolio without changing the phone number?
You must disable two-factor authentication (2FA) on the phone number and use the same Display Name as the current one when connecting the same phone number to the new Business Portfolio.
Changing Your Business Portfolio and Phone Number
6. Can I change both the Business Portfolio and phone number?
Yes. You can proceed with the account change process when changing both the Business Portfolio and phone number. The person completing the change must have admin access to the Meta Business Manager or Full control access in the Meta Business Portfolio.