If you are planning to connect multiple WhatsApp numbers to a single Wati account, it is important to understand how features, access controls, and reporting work across those numbers.

This guide explains the key considerations, including Shopify limitations, shared resources, user access management, analytics support, and when it may be better to use separate Wati accounts.

Before setting up multiple WhatsApp numbers in Wati, review the following considerations to determine whether a single account with multiple numbers or separate Wati accounts is the best fit for your business.

If your business uses Shopify, we generally recommend using a single WhatsApp number.

This is because the following Shopify-related features are only supported on the default WhatsApp number:

Any additional WhatsApp numbers connected to the same Wati account will not have access to these features.

If you do not use Shopify, you can connect multiple WhatsApp numbers to a single Wati account.

When multiple WhatsApp numbers are connected to the same Wati account, most resources are shared across all numbers, including:

By default, users and teams can view conversations from all connected WhatsApp numbers.

Using multiple WhatsApp numbers within a single Wati account works best when teams need to share resources and collaborate.

However, if your brands, teams, or departments operate independently and should not have access to each other's data, we recommend using separate Wati accounts.

This includes situations where teams should not share:

Separate Wati accounts provide complete data separation and access control between teams.

The Inbox Analytics dashboard supports multiple WhatsApp numbers within the same Wati account.

You can:

Scheduled reports currently support only the default WhatsApp number.

If you need reporting for additional WhatsApp numbers, use the Inbox Analytics dashboard to filter and view data for each number individually.

If your business uses Shopify, Wati generally recommends using a single WhatsApp number because Shopify integration and WhatsApp Catalog are only available on the default WhatsApp number.

No. Additional WhatsApp numbers connected to the same Wati account do not have access to Shopify integration or WhatsApp Catalog features.

Yes. If you do not use Shopify, you can connect multiple WhatsApp numbers to a single Wati account.

You can connect up to 25 WhatsApp numbers to a single Wati account, including the default WhatsApp number.

When multiple WhatsApp numbers are connected to the same Wati account, the following resources are shared across all connected numbers:

Yes. By default, users and teams can view conversations from all WhatsApp numbers connected to the same Wati account.

You should use separate Wati accounts when brands, teams, or departments operate independently and should not have access to each other's chats, templates, contacts, contact attributes, or notes.

Separate Wati accounts provide complete data separation and access control between teams.

Yes. The Inbox Analytics dashboard supports multiple WhatsApp numbers within the same Wati account. You can filter reports by individual WhatsApp numbers, view performance metrics for each number, and track missed chats by phone number.

No. Scheduled reports currently support only the default WhatsApp number. To view analytics for additional WhatsApp numbers, use the Inbox Analytics dashboard and filter the data by the specific WhatsApp number you want to review.