If you’ve noticed more than 1 charge for your Wati subscription, don’t worry - there are a few common reasons this can happen. This article explains why multiple charges may appear, how to check what caused them, and what you can do to prevent it in the future.

If you see multiple charges on your payment method, review the scenarios below to identify the cause and resolve the issue.

One of the most common reasons for multiple charges is having more than 1 active Wati account.

This can happen if:

If you find duplicate accounts, consider canceling the one you no longer need.

Wati subscriptions renew automatically on your billing date. If a payment fails (for example, due to insufficient funds or an expired card), the system will retry the charge.

Although it may look like a double charge, both payments may belong to different billing cycles.

This will help you confirm whether both charges are valid.

If you do not recognize the charge at all, it’s important to act quickly. Please contact the Wati billing team and share the following details:

Our team will investigate and help resolve the issue as quickly as possible.

Here are a few simple steps to prevent confusion or duplicate billing:

If you’ve reviewed the steps above and still need help, contact Wati billing team with your billing details. We’re here to help you resolve it quickly.

You may see more than one charge for your Wati subscription due to multiple active accounts, a retried failed payment from a previous billing cycle, or unauthorized use of your payment details.

Review the common scenarios listed in the article, including checking for multiple Wati accounts, reviewing failed payment retries, and confirming whether the charge is authorized. This will help you identify the cause and resolve the issue.

Yes. If you have more than one active Wati account, each account may have its own subscription and billing cycle, which can result in multiple charges.

You may have more than one Wati account if you created accounts using different email addresses, subscribed to different plans under separate accounts, or if your team signed up more than once without realizing it.

Log in to the Billing Portal using each email address you may have used. Review the billing details and invoices for each account to confirm whether multiple active subscriptions are being charged.

If you find duplicate Wati accounts, cancel the subscription for the account you no longer need to avoid future duplicate charges.

Yes. If a payment failed during a previous billing cycle, the system will retry the charge. If the retry succeeds close to your next renewal date, you may see two charges close together.

One charge may be for a previously unpaid invoice from an earlier billing cycle, and the other charge may be for the current renewal. Although they appear close together, they may belong to different billing cycles.

Log in to the Billing Portal and open your invoice history. Check whether one charge matches a previously failed invoice and the other charge matches your current billing cycle. This confirms whether both charges are valid.

Contact the Wati billing team immediately and provide the required billing details so the team can investigate the charge.

Share the last four digits of the card used, a copy of the receipt or charge confirmation email, the charge amount, and the date of the charge. This information helps the billing team investigate and resolve the issue.

Keep only one active Wati account, cancel any duplicate or unused subscriptions, keep your payment method updated, ensure your card details are current, replace expired cards before your renewal date, confirm sufficient funds are available on the billing date, and monitor your subscription renewal date.

If you have reviewed the recommended checks and steps and still need assistance, contact the Wati billing team with your billing details so the issue can be resolved.