Summary
This article explains WATI's subscription renewal process, what happens if a renewal fails, and how to resolve related issues. It also provides steps to ensure successful renewals and guidance on reactivating your account if it’s disabled due to payment problems.
Instructions
WATI’s Renewal Guidelines
WATI operates on a subscription-based model, offering both monthly and annual plans.
Your subscription automatically renews based on the plan you’ve chosen, ensuring uninterrupted service and access to all WATI features.
Unless you choose to cancel or make changes to your subscription, no action is required on your part.
Before your renewal date, you’ll receive a notification about the upcoming charge. To avoid any disruptions, ensure your payment method is up-to-date and has sufficient funds.
What Happens if Your Subscription Renewal Fails?
If the renewal payment fails due to issues like an expired payment method or insufficient funds, your WATI account may be disabled. This will result in the loss of access to features such as:
Chatbots
Templates
Saved contacts
To restore your account, you’ll need to resolve the payment issue promptly.
How to Ensure Your Subscription Renews Successfully?
Follow these steps to ensure your subscription renewal goes smoothly:
Check Your Payment Method: Confirm that the payment method linked to your account has sufficient funds or credit to cover the renewal.
Update Payment Information: If your payment method is expired or incorrect, update it promptly through your Billing Portal.
What to Do If Your Account is Disabled?
If your account has been disabled due to a failed renewal, here’s how you can resolve the issue:
Verify Your Payment Method: Make sure your payment method has sufficient funds or has been updated.
Contact the Billing Team: If the issue persists, or you need help reactivating your account, reach out to our billing team. We’ll assist you in resolving the issue and getting your account back online.
Need Help?
For any questions about your subscription, the renewal process, or payment issues, our team is here to help. Please reach out to us via the Help Widget available in your Wati Team Inbox.
Frequently Asked Questions (FAQs)
Subscription renewal basics
1. How does WATI’s subscription renewal work?
WATI subscriptions renew automatically based on your selected plan (monthly or annual). If you don’t cancel or change your plan, no action is required from you.
2. Will I be notified before my subscription renews?
Yes. You’ll receive a notification before your renewal date with details about the upcoming charge.
Payment and renewal issues
3. What happens if my subscription renewal fails?
If the renewal payment fails, your WATI account may be disabled, and you may lose access to features like chatbots, templates, and saved contacts.
4. What are the common reasons for a failed renewal?
Renewals usually fail due to expired payment methods, incorrect payment details, or insufficient funds.
5. How can I make sure my subscription renews successfully?
Ensure your payment method is valid, up to date, and has enough funds or credit before the renewal date.
Account reactivation and support
6. How do I update my payment information?
You can update your payment details directly through your Billing Portal.
7. What should I do if my account is disabled after a failed renewal?
Verify and update your payment method first. If the issue continues, contact the billing team for help with reactivating your account.
8. Where can I get help with renewal or billing questions?
You can reach out to the WATI team using the Help Widget available in your Wati Team Inbox.