Summary
This article explains WATI's subscription renewal process, what happens if a renewal fails, and how to resolve related issues. It also provides steps to ensure successful renewals and guidance on reactivating your account if it’s disabled due to payment problems.
WATI’s Renewal Guidelines
WATI operates on a subscription-based model, offering both monthly and annual plans. Your subscription automatically renews based on the plan you’ve chosen, ensuring uninterrupted service and access to all WATI features. Unless you choose to cancel or make changes to your subscription, no action is required on your part. Before your renewal date, you’ll receive a notification about the upcoming charge. To avoid any disruptions, ensure your payment method is up-to-date and has sufficient funds.
What Happens if Your Subscription Renewal Fails?
If the renewal payment fails due to issues like an expired payment method or insufficient funds, your WATI account may be disabled. This will result in the loss of access to features such as:
Chatbots
Templates
Saved contacts
To restore your account, you’ll need to resolve the payment issue promptly.
How to Ensure Your Subscription Renews Successfully?
Follow these steps to ensure your subscription renewal goes smoothly:
Check Your Payment Method: Confirm that the payment method linked to your account has sufficient funds or credit to cover the renewal.
Update Payment Information: If your payment method is expired or incorrect, update it promptly through your Billing Portal.
What to Do If Your Account is Disabled?
If your account has been disabled due to a failed renewal, here’s how you can resolve the issue:
Verify Your Payment Method: Make sure your payment method has sufficient funds or has been updated.
Contact the Billing Team: If the issue persists, or you need help reactivating your account, reach out to our billing team. We’ll assist you in resolving the issue and getting your account back online.
Need Help?
For any questions about your subscription, the renewal process, or payment issues, our team is here to help. Please reach out to us via the Help Widget available in your Team Inbox.
Frequently Asked Questions (FAQs)
General Questions
1. What happens if I don't update my payment method before my renewal date?
→ If your payment method is not updated or has insufficient funds, the renewal payment will fail, and your account may be disabled. This means you'll lose access to all WATI features until the issue is resolved.
Payment Issues
2. What should I do if my renewal payment fails?
→ If your renewal payment fails, check your payment method to ensure it has sufficient funds or is up-to-date. If the issue persists, contact our billing team.
3. How can I update my payment information?
→ You can update your payment information through the Billing Portal. Log in to your account, navigate to the billing section, and add or edit your payment details. Please refer to this guide to learn more about how you can add or update the Payment Method.
Account Reactivation
4. How do I reactivate my account after it has been disabled?
→ To reactivate your account, resolve any payment issues by updating your payment method or ensuring sufficient funds. Additionally, also ensure you've settled any pending invoices. If you need additional assistance, contact our billing team.
5. Will I lose my data if my account is disabled?
→ No, your data will not be lost immediately. However, prolonged (90 days) account inactivity due to failed payments may lead to data being deleted. Reactivate your account as soon as possible to avoid this.
Notifications
6. Will I be notified before my subscription renews?
→ Yes, you will receive an email to your registered email address.
7. What if I don't receive a renewal notification?
→ Check your email spam or junk folder. If you still don't see the email, contact our support team to ensure your email address is correct in our system.