Summary
Wati and Astra are now available as a bundled offering, with AI features and credit limits based on your Wati subscription plan. This article explains how Wati AI credits work, how existing customers are affected by the bundle, and how you can purchase additional credits.
Note: The Wati and Astra bundle pricing is currently available only to customers located in India.
Instructions
How Wati and Astra bundle pricing works
Your Wati subscription plan determines which Wati AI and Astra features you can access. The available features and plan details are listed below:
To help you choose the right tier for your organization, here is how messaging capabilities, AI tools, and advanced automation are distributed across Wati bundle plans (Growth, Pro, Business, and Enterprise).
1. Multichannel Support
Expand customer touchpoints across your preferred messaging channels:
Growth: Up to 3 selected channels.
Pro: All supported channels within a single account.
Business: All supported channels with multi-account support, plus an optional add-on for Multiple WhatsApp Accounts (MWA).
Enterprise: All supported channels with multi-account support, including 3 free MWA accounts/numbers (additional numbers/accounts available via add-on).
2. Wati AI
Wati's AI assists your support team with context-aware message generation and automated conversation management.
Core Features (Included in All Plans): Knowledge Base integration, AI Marketing templates, AI - Send Message, real-time Inbox translations, Conversation summaries, and Conversation scoring.
Knowledge Base Automation: Automatically feeding high-scoring agent conversations back into your Knowledge Base (KB) to continuously train your AI is available on Pro, Business, and Enterprise plans (excluded on Growth).
3. Agentic AI (Astra)
Astra powers autonomous agents, intelligent lead qualification, voice automation, and custom workflow triggers. All plans include channel alignment with your Wati setup, the embeddable AI Chat Widget, automated contact assignment, and the Natural Language Agent builder.
Capability / Limit | Growth | Pro | Business | Enterprise |
Active AI Agents | 1 | 2 | Unlimited | Unlimited |
Training Data Limit | 5 MB | 25 MB | 50 MB | 500 MB |
AI Lead Qualification | Form-based only | Advanced (BANT scoring) | Advanced (BANT scoring) | Advanced (BANT scoring) |
Slack Summaries | — | Included | Included | Included |
Call Recording & Transcripts | — | — | Included | Included |
Voice Agent & Custom Voices | — | — | Multi-language | Multi-language |
Accent Adaptation | — | — | Included | Included |
Agent Actions Library | Basic (e.g., Google Sheets) | All (except Salesforce) | Complete Library | Complete Library |
AI Credits Usage | Based on add-on purchase | Based on add-on purchase | Based on add-on purchase | Based on add-on purchase |
Definitions:
BANT: Budget, Authority, Need, and Timeline lead-scoring framework.
MAC: Monthly Active Contacts interacting with your account.
MWA: Multiple WhatsApp Numbers/Accounts.
Wati AI credits
Wati AI credits are a shared pool of credits that you can use across Wati AI and Astra AI features.
Keep the following points in mind:
Plan-based credit limits: Your Wati Growth, Pro, or Business plan determines the AI credits included in your subscription. Visit the Wati pricing page for details.
Shared credits: Wati AI credits cover both Wati AI and Astra AI usage. You can use the same pool of credits across both products.
Additional credits: You can purchase additional AI credits using Wati AI add-on (aka Co-Pilot add-on), starting at a minimum of 2,000 credits. Check the Wati pricing page for current pricing.
Monthly renewal: Your AI credits renew on your monthly billing date. Any remaining credits expire on that date, and your included credit allowance is renewed.
What existing customers need to know
Existing Wati customers
Existing Wati customers will be migrated to the Wati and Astra bundle. They will receive the AI credit limits and Astra agents included in the bundle at no additional cost, while retaining their existing subscription pricing.
Customers in India who already have the Wati AI add-on, previously called the Co-Pilot add-on, will receive revised AI credit limits under the updated offering.
Existing Astra standalone customers
India customers using Astra as a standalone product will not be automatically migrated to the bundled offering.
If you are based out of India and want to move to the Wati and Astra bundle, contact Wati Support or your Customer Success Manager (CSM), if you have one, for assistance.
Creating your first Astra agent from Wati
If you're a Wati customer exploring Astra features in Wati, an Astra free account will be created automatically when you click the Create Astra agent call to action (CTA) within Wati.
You can then explore Astra agent capabilities based on the features available under your Wati subscription plan.
Frequently Asked Questions (FAQs)
Wati and Astra Bundle Plans
1. What is the Wati and Astra bundle, and which plans are available?
The Wati and Astra bundle combines Wati messaging capabilities, Wati AI features, and Astra AI agents. It is available across four Wati subscription plans: Growth, Pro, Business, and Enterprise. The features, automation capabilities, and AI agent limits depend on the subscription plan. Bundle pricing is currently available only to customers in India.
2. What features are included in each Wati and Astra bundle plan?
The plans differ in messaging channels, AI features, and Astra capabilities:
Growth: Up to 3 selected messaging channels, core Wati AI features, 1 active Astra AI agent, and 5 MB of training data.
Pro: All supported messaging channels within one account, core Wati AI features, Knowledge Base automation, 2 active Astra AI agents, and 25 MB of training data.
Business: All supported messaging channels with multi-account support, core Wati AI features, Knowledge Base automation, unlimited active Astra AI agents, and 50 MB of training data.
Enterprise: All supported messaging channels with multi-account support, core Wati AI features, Knowledge Base automation, unlimited active Astra AI agents, and 500 MB of training data.
Business and Enterprise also include call recording and transcripts, multilingual voice agents, accent adaptation, and the complete Agent Actions Library. Enterprise includes 3 free Multiple WhatsApp Accounts (MWA) accounts or numbers. Business supports MWA through an optional add-on.
3. Which Wati AI features are included in all subscription plans?
All plans include Knowledge Base integration, AI Marketing templates, AI - Send Message, real-time Inbox translations, conversation summaries, and conversation scoring. Knowledge Base automation, which adds high-scoring agent conversations to the Knowledge Base to help train the AI, is available only on Pro, Business, and Enterprise plans.
Wati AI Credits and Billing
4. How do Wati AI credits work across Wati and Astra?
Wati AI credits are a shared pool used across Wati AI and Astra AI features. Your Wati subscription plan determines the AI credits included in your subscription. The included credit allowance renews on your monthly billing date, and unused credits expire on that date.
5. How can I purchase additional Wati AI credits, and what is the minimum purchase?
You can purchase additional credits through the Wati AI add-on, previously called the Co-Pilot add-on. The minimum additional purchase is 2,000 credits. Check the Wati pricing page for current pricing.
Existing Customer Migration and Astra Setup
6. What happens to existing Wati and Astra customers when the bundle is introduced?
Existing Wati customers will be migrated to the Wati and Astra bundle. They will receive the AI credit limits and Astra agents included in the bundle at no additional cost while retaining their existing subscription pricing. Customers in India who already use the Wati AI add-on, previously called the Co-Pilot add-on, will receive revised AI credit limits.
Existing Astra standalone customers in India will not be automatically migrated to the bundle. Customers who want to move to the bundle should contact Wati Support or their Customer Success Manager (CSM), if they have one.
7. How can an existing Wati customer create their first Astra AI agent?
Click Create Astra agent within Wati. An Astra free account will be created automatically. You can then explore Astra AI agent capabilities based on the features available under your Wati subscription plan.